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I would've hung up but that's why I'm not in customer service.
OP you should post the whole situation and detailed conversation on notalwaysright.com ;p
totally correct 9
wowww and this all about a TV. not even a freezer, fridge or car...I think she might be a tad obsessed?
tell her to get back in the kitchen and make a samich
why would a freezer fridge or car be any better? the money? there are some damn expensive TVs you know...
Agreed 9. That's insane xD I woulda just hung up. I don't have the patience for that stuff.
people come into walmart doing this bullshit all the time.
you will be first who will e fired then lol
I deal with that a lot, but in walmart if u complain to home office u get a giftcard
did anybody else think that this sounds like something Sarah Goldfarb would do?
OP why are you talking about my mom like that? All she wanted was the TV replaced.
Hm... good to know, 40! ;) Just kidding. I'm not an asshat.
why u need a receipt anyway? it's not likely it's stolen...
Unless she already had a heart condition, she would not have a heart attack and die from driving herself insane. I worked at a children's camp last summer, where there was one mother who had a screaming fit for half an hour when the director told her she could not stay with her child all day. She was perfectly fine, there is no way any young, healthy person could die from this.
How is it your fault that she has the tendency to overreact?
I tottally agree sort of anyways I'm the first to notice 2 didn't have any threadjackers
That's really stupid. I hope you gave her the number to a good shrink and hung up!
just give her number for a psychiatric unit and hang up...
She has issues, don't take it personally
this is soo funny god people have no lives !
Should have said "Go on then. Have a Heart attack, I could use a laugh". Either that or hung up and say that she was swearing at you and was being hysterical. But if you do that then hope the call wasn't being monitored by someone else. I have worked in customer services before and it sucks when you have an unreasonable person on the other end of the phone. Just calmly state your case and advise her that it is the only way the tv would be repaired, and otherwise you cannot help her. If she doesn't accept it then put her onto your manager.. then it's his problem. ;-)
Hehehaha that is funny. I'm so glad a don't work in a call centre, I've heard some nasty stories. Customer service consulting sucks it. What a silly old lady
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I would've hung up but that's why I'm not in customer service.
How is it your fault that she has the tendency to overreact?