By customerservicesucks - 26/05/2010 04:26 - Canada
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I would've hung up but that's why I'm not in customer service.
Unless she already had a heart condition, she would not have a heart attack and die from driving herself insane. I worked at a children's camp last summer, where there was one mother who had a screaming fit for half an hour when the director told her she could not stay with her child all day. She was perfectly fine, there is no way any young, healthy person could die from this.
Should have said "Go on then. Have a Heart attack, I could use a laugh". Either that or hung up and say that she was swearing at you and was being hysterical. But if you do that then hope the call wasn't being monitored by someone else. I have worked in customer services before and it sucks when you have an unreasonable person on the other end of the phone. Just calmly state your case and advise her that it is the only way the tv would be repaired, and otherwise you cannot help her. If she doesn't accept it then put her onto your manager.. then it's his problem. ;-)