Customers and Work: Today, I spent half an hour on the phone with a woman who was...

By customerservicesucks - 26/05/2010 04:26 - Canada

Today, I spent half an hour on the phone with a woman who was yelling at the top of her lungs, sobbing uncontrollably, and hyperventilating. She also told me if she had a heart attack and died from crying, it was all my fault. Why? I told her she needed her receipt to have her TV repaired. FML

I agree, your life sucks 35 005

You deserved it 3 015

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Same thing different taste

Customers from hell

By GirlWhyyyy - 09/08/2023 14:00

Today, I reduced a customer to tears and she had a tantrum, saying that nobody loves her, her life is a joke, and she’d be better off dead. This ordeal happened to grab the attention of my manager who was nearby. All I did was tell her that an item she wanted was sold out and offered to help her order it online. FML

I agree, your life sucks 865

You deserved it 85

By gotta euthanize em all - 29/11/2014 19:45 - Canada

Today, while at work, I had to spend an hour and a half on the phone, listening to an old lady relive her entire day in excruciating detail. We're not allowed to hang up on customers, and she was extremely quick to dismiss all my attempts to steer the call back on topic. FML

I agree, your life sucks 32 986

You deserved it 3 707

By KatieElizabeth - 27/10/2013 04:57 - United States - San Francisco

Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML

I agree, your life sucks 41 519

You deserved it 2 728

Timewaster

By HMM - 28/07/2010 11:42 - United States

Today, I received a call while at the dispatch station for the Naval hospital I work at. It was a woman having a panic attack. Apparently, she couldn't plug her vacuum in, and was more or less freaking out. I had to take her in anyway. FML

I agree, your life sucks 26 014

You deserved it 3 000

By maleficunt - 03/06/2014 20:44 - United Kingdom - Cannock

Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML

I agree, your life sucks 46 984

You deserved it 4 022

Asshat

By no compassion - 16/04/2013 10:50 - United States - Aurora

Today, working in customer support, I received a call from a woman who'd just been robbed. My supervisor asked what was taking so long; I told him that she was hysterical. He took my phone and told her to call back when she had her "shit together", then hung up. I take orders from this dude. FML

I agree, your life sucks 45 365

You deserved it 4 020

By bobafett892 - 02/10/2016 17:32 - United States - Atlanta

Today, while working at a cell phone store, I helped an older woman learn how to use her newly updated phone. After trying to help her for over 20 minutes, she threatened to throw her phone at my head. FML

I agree, your life sucks 11 129

You deserved it 849

By Mitch - 19/07/2012 17:36 - Puerto Rico - Bayamon

Today, while I was working my shift at the store, my girlfriend appeared and asked to talk to me. Once we were alone, she burst into tears and started sobbing. Turns out someone's dad died in her favorite TV show and she wanted some comfort. FML

I agree, your life sucks 29 379

You deserved it 3 451

Trigger warning

By Anonymous - This FML is from back in 2014 but it's good stuff - United Kingdom

Today, my annoying colleague gasped, wrapped her arms around herself, started sweating, and curled up in a ball crying, "No, no, no" in front of several customers. They accused me of "setting her off", when I blurted out, "Sorry, she gets panic attacks." All I did was say the word "abortion." FML

I agree, your life sucks 35 310

You deserved it 6 580

By lemongrab - 18/05/2014 14:14 - Canada

Today, I was chewed out by a lady who claimed the laptop she bought wouldn't turn on, and that she wanted a refund. She yelled and shoved the laptop at me, not even listening when I told her I didn't even work at that store. FML

I agree, your life sucks 55 053

You deserved it 4 258

ImaginaryFoe 0

Wednesday 26 May 2010 12:31

I would've hung up but that's why I'm not in customer service.

StickIt2DaMan 0

Wednesday 26 May 2010 12:40

How is it your fault that she has the tendency to overreact?

Comments

Peacex420 0

Tuesday 7 September 2010 21:51

To everyone telling OP to just hang up, they can't. I don't know what their policies are, but at my old craptastic "I get paid to be the companies punching bag" job, the only reason you can hang up is if the customer threatens you with physical harm. Every call was recorded, and some were graded based on the companies quality assurance guidelines. In essence- you are at the customers mercy. No matter how badly you want to tell the stupid bitch to shut her goddamn mouth and go **** herself, you have to kiss her ass and be patient. It sucks ass and CSR's do not get adequate compensation for the stress level of the job. FYL OP, your job sucks balls.