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By bad_luck_chuck - / Monday 4 December 2017 15:00 /
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By  TheEndIsNigh  |  8

It sounds like this happened in the shop, in which case they probably have cameras so I reckon you could get the police involved. I don't know if you should threaten them until they decide it's easier to just give you an intact phone, or surprise them so they don't destroy the video evidence or continue selling damaged goods to other people once they'd have gotten rid of you.

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By  TheEndIsNigh  |  8

It sounds like this happened in the shop, in which case they probably have cameras so I reckon you could get the police involved. I don't know if you should threaten them until they decide it's easier to just give you an intact phone, or surprise them so they don't destroy the video evidence or continue selling damaged goods to other people once they'd have gotten rid of you.

By  David Horgan  |  7

Sounds like ATT. I've had a similar experience. crack from the speaker hole to the edge of the glass. common in phones. most switch out the devices. att won't. so I got a refurbished one while paying payments for a brand new one.

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  devour43  |  5

had a similar problem, had to send mine in and pay an extra $100 since my headphone jack in my s7 was broken, ended up getting a refurbished piece of junk, which is slow and lags all the time, also att but in return they ended up giving us an extra 10gb of data on our plan

By  Elizabeth Burley  |  16

My uncle got a Samsung something or other from ATT a few months ago and in the store when they opened the phone box the phone screen was cracked from top to bottom and left to right. They compensated him no problem and he even got a discount and free case. So not all ATT stores are assholes. Sorry for your bad luck OP! Good luck!

By  wawa_sxm  |  11

Usually when i buy a phone they inspect it in front of me for cracks and even put the screen on (maybe for dead pixels?) so you know what you got. In any case as long as you didn't leave the store they don't have a case. Call the cops make it interesting

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