By I was talking about her. - 29/06/2016 05:24
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Are you assuming that blind people can't use a computer? Why can't blind people use the Internet? Oh my God we can't even use the phone! Why hasn't anyone told me? How am I even doing this? Actually the customer is not blind because a blind person would have had no problem navigating a website, or if there was an issue, would have known exactly what was wrong with the code. Some blind people I know would have even offered to re-create the website from the ground up....
? no worries. Sorry if my comments came off rude at the beginning, I was actually coming for funny but must have missed by half-mile. Go figure but yeah actually places had a website that is accessible it would be a lot better for us to go to a site and read the menu, instead of having to deal with the hassle of having someone go through the menu with us if the place doesn't have a braille version. SoMe employees are nice and will take the time to help if you're there and tell them you can't see.
#4 My job is the same way about such requests. There's way more we could be doing in shop (cleaning, straightening, swapping out product) than to direct you online. It takes too much time and effort when usually there's a number on screen for such questions. It's one thing to ask if we have something you saw online, but I can't just sit on the phone with you while you try and learn how to internet. It's not cost efficient.
Reminds me of when I worked at Tim Hortons and people would ome into the drive thru and ask what kind of doughnuts we have. My first question was "What kind are you looking for?" Generally they would say something with filling, or sprinkles or something, which was fine. However, some of them said "Nothing in particular, just what kinds do you have?" At which point I would tell them "We have all the popular ones, such as (names five donuts)". It's not my job to read off 30+ names of donuts and tell you what they taste like. If you want to do that, come inside.
Did she make you recite all 30 flavors, then chose vanilla?
At least in person she was able to SEE all the flavors... Unless... Well I'm assuming she isn't blind if she was able to go on the website.