Sorry…
Today, at my work in a call centre, a man called up on a very quiet line to report a car accident on his father's behalf because his father was deaf. I asked him to ask his dad if he was OK after the accident. I'd misheard him and he had said "dead", not "deaf". He started crying. FML
Top comments
TheTardis123 11
Safe to assume his father is not OK.
feven 32
That's terrible but mistakes happen.
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Comments (80)
FlamingJazkinz 15
Wow- now that's a miscommunication.
Rinat_fml 26
It could happen to anyone though.
ScarredVox92 16
Yeah this was a lose-lose situation. even asking him to repeat himself would've been an accidental dick move.
whitnayfortooh 29
one hell of a miscommunication:(
TheTardis123 11
Safe to assume his father is not OK.
avadakedabra 15
Heaven is a great place! even so, it's sad for the poor man that lost his father. fhl and fyl
slingerslasher 24
Actually the guys father is completely fine. He survived the death and is now making a full recovery! Thanks for asking, OP!
tomvertigo 17
Oh so wrong but oh so right xD
feven 32
That's terrible but mistakes happen.
MrConcise 35
Even if mistakes happen, we have to assume this is why companies prefer their employees to remain impartial and impersonal. Sure, they're not gonna get any gold stars for customer service, but stories like this one will never be published and circulated to give their name a bad reputation, even if it was a one-time incident.
Lalala579121 28
8 - I fail to understand how being impartial and impersonal has any effect on one's hearing.
MrConcise 35
Sounds like a personal problem. "People hear what they want to hear."
amandasoushek 16
8- I understand what you're trying to say, but asking if the other passenger in the accident is OK is not trying to be personal. It's probably her job. She just simply misheard the son.
MrConcise 35
I know you think you're being sensitive, but saying "Is your passenger okay?" isn't that hard.
brand125 17
your just nitpicking on word choices. everyone mishears something every once in a while and op did nothing wrong..
Lalala579121 28
Asking if the passenger was okay still would have had the same result since the son said he was dead.
lilybadilly25 15
Yikes... It's an easy mistake to make OP! :(
WCARlover 35
Oh noooo...that poor man. :( it's really easy to mishear things on the phone though don't beat yourself up
CommentKing207 23
Wow that is awful. People make mistakes though and it's not your fault, because everyone has done the same :(
abNormal62 23
Maybe due to his being distraught he didn't hear your comment. It's completely plausible that it could've gone in one ear and out the other
Dexter83_fml 17
Comment moderated for rule-breaking.
Well firstly why would anyone respond to that question as deaf stupid customer
Dick_diamond 22
Can you even read?
Rainbow2Cloud 12
Yeah he completely missed this FML.
adelaine782002 17
Are you stupid, dumb, and blind? Stop giving this person a hard time!
silverstream20 20
That's really sad and unfortunate but accidents do happen. Don't beat yourself up OP.
blcksocks 19
It's an honest mistake. Those two words would have sounded very similar even if the line was clear. Make a mental note to reconfirm and move on.
JustinJK 21
"Did you say your father was deaf or dead?"