By JustABarista - 11/03/2017 04:00
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I read that feeling comfortable isn't about the actual temperature but having control over the dial. So designers put fake temperature controls in building when in reality it is all controlled centrally with no way to alter settings short of reprogramming the central control unit. So if this happens again, just tell her you will change the temperature and just fiddle with the dial without changing anything.
Tell the customer ok and walk over and pretend like you turned it to 73. This way you look like your executing her request and he/she won't make a scene. ( even though some customers just like to be a pain and cause a scene)