By GDubeau24 - 05/11/2013 17:34 - Canada - Cornwall
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Actually I agree. I had thought you can complain and insist they send as his sister got hers. The problem is this is a problem order. It sometimes happens that you get stuck in a crack. You will stay there for a long time. Cancel and start again. You might at least get a survey as to why you cancelled your order.
Don't they usually send an email or something to notify you of that?
I just got a watch in the mail today with a note saying they ran out of the one I ordered and thus sent me a different style in a different color. You'd think they'd call or email and ask me if I preferred that or a refund. Luckily I like the watch. But still, OP, maybe contact customer service and explain the situation?
That's a bummer! Hopefully you two are close sisters and can share whatever it is till another comes in
I didn't think they could legally take your money if they didn't have the merch in stock.
One time I ordered a scarf online, they had accidentally over sold the product but the money was already taken out of my debit card. Thankfully, the person I talked to about it was nice and understanding (since this was my first time ever ordering anything online, I was very confused about the whole thing). It took them a few attempts but they finally got my money returned and apologized for all their technical errors during the process. I would still buy things from the website if I wasnt so broke nowadays! lol.