By Winterbelle - 02/04/2015 01:06 - United States - Chaska
Winterbelle tells us more.
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At where I used to work, we do tell customers about the survey. We even have a monthly raffle for a gift card as incentive. People still don't take the survey because they can't be arsed to. And to be fair, neither can I. Your employment should not hang in the balance of trusting your customer to take a survey long after they have left the establishment.
Oh, but is is true. I have asked so many fricking people to fill out those damned surverys. It is like asking your husband to do the dishes, as one customer put it whom I had asked, it usually doesn't get done. I have worked eight months at this one particular location, and only got one survey in.
That's the problem with surveys. The people who do them are either very happy with your service or very angry with you. The vast majority of people just don't care enough to do them, so you get skewed results. This happened so often in all retail settings and they still don't realize it's not representative of how most customers actually feel about the store or company. Oh well.
Hiya, OP here! I'm honestly surprised this was posted, but hopefully I can make a few things clear! I work at a Super Target, and honestly, the thing most irritating to me is that they didn't immediately notice how low my amount of transactions are. a normal week of cashiering at the front lanes is about 900-1300 transactions. Having 1500 for two months is abnormally low, especially for a full time cashier like me. It should've been taken into account that I'm not often at the lanes when they told me my score, but it is what it is. For those telling me to have friends fill out a survey, I like how you think but unfortunately the surveys are printed on receipts and it is sporadic. I never know which receipt will get one until it prints, and I always inform guests when they get one and ask that if they have time to go ahead and tell us how we're doing. Lastly, my manager was super understanding. She knew I was hardly ever doing cashiering on a normal lane, and she was telling me about my personal score because we had an important guy from Corporate coming in and we had to know, my score just caught the other team leads off guard and they were initially upset at how low it was, until they learned why. I believe my score is actually the lowest of all cashiers here. So in short, it was all a misunderstanding because of the amount of times I actually cashier on the checkout lanes. Thank you for all the awesome and hilarious comments! Hopefully my novella helped clear some things up! 8)