By jailofc - 07/11/2012 05:48 - United States - Flagstaff

Today, I was bitched out by my supervisor because of my lack of "customer service" skills. I work at a jail and all my "customers" are criminals. FML
I agree, your life sucks 27 191
You deserved it 4 682

jailofc tells us more.

Hey everyone I am the OP, I am a CO at a very "nice" jail as I like to think, we treat our inmates with respect as long as they show respect back ( I didn't mean to start a political debate here haha). Basically, I thought it was stupid to be bitched out about my "customer service" because that is a very strange thing to say about a jail, where SAFETY and SECURITY should be priority. And frankly, I don't believe my *accused* criminals should be served in any other way besides providing safety and security.

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Did you throw quarters at them?

Everybody's a critic.

Comments

Everybody's a critic.

I know right. Soon the customers are probably going to file complaints againt OP!

Well they have to have high standards in prisons! They are treated better than school kids these days anyways!

I just watched the Shawshank Redemption and for some reason im on the crminals' side. Nahh this is real life FYL.

8 - Pink Floyd would agree

65- don't be a douche and judge people on what music they like. She can listen to whatever music she wants.

Omg I luv jb too

Same here... Bieber can burn for all I care...I honestly fear for the future of he music industry...

Same here... Bieber can burn for all I care...I honestly fear for the future of he music industry...

65, I did the same. Bieber can burn for all I care...I honestly fear for the future of he music industry if the crap that Justina Bieber "sings" is considered good music...I quit listening to the radio because there were very VERY few songs that were not promoting shallow, egocentric values such as getting laid, drunk, or high. Want some decent music? Check out Veela, Nonelikejoshua, H_8 Seed, Soundoftheaviators Echelon, Jackle App, Wooden Toaster, Ephixa... There are several artists whose music you can get for either free or very cheap that is much better than the crap that is put on the radio.

Ahh corporate radio. Where Y.O.L.O. Became famous. Worthless shit infecting the low-minded commoners. Yes, i hate this hip-hop, rap, and pop mainstream shit. They all can get tossed into a biohazard waste dump.

How does this go from jail to Justin bieber? FML these days...

I know what you mean, I work in a jail as well. FYL

unknown_user5566 26

My husband was a corrections officer for a couple of years, too. My understanding was that you WANTED to build rapport with he inmates (within reason) so they'd be more cooperative with you.

That's exactly right. If you mistreat the inmates you are creating a bad situation for everyone. Having a rapport and treating the inmate with respect is the best way to keep a peaceful and cooperative environment. Makes everyone safer!

Did you throw quarters at them?

I throw half dollars my good sir.

I throw silver and gold dollars.

I throw handcuffs on them.

Do they even make halfdollars anymore? I havent seen one in years!

Criminals have their say in what's satisfying or not too! Lol jokes, they don't have a say.

Their major complaint was that the other inmates had too much trouble finding the soap bars when dropped in the shower. They requested better contrast in the colours. Otherwise they complained that cardboard cutlery didn't lend itself to making shivs as well as the old cutlery in the canteen.

Yeah, they can't be in prison like, "I killed four people... But can I get some softer sheets up in here?"

I honestly cannot imagine what it is OP did that could make his manager say he "lacks costumer skills". Maybe he works at the cafeteria and falls under pressure (being that they're dangerous criminals) and gives them freebies?

Generally, 53, it's the inmates themselves who work in the cafeteria.

Better keep em happy. They're in jail for a reason

You're right. They're in jail for a reason. Therefore they don't deserve to be happy.

The customer is always right!

unknown_user5566 26

14- I do agree with your general statement, but you can't be an ass to them just for the hell of it. If you want to avoid riots, etc, you need the inmates to trust and respect you, to an extent.

I never said you could be an ass, 57, but you can't cater to their every whim, either. Most inmates haven't done anything to deserve respect, and certainly haven't done anything to deserve trust. If they want it, they'll definitely have to work that much harder for it.

Someone's been watching Hard Time. COUGH Kylie COUGH

unknown_user5566 26

99- No, my husband was a Corrections Officer for a couple of years.

One of those situations where 'the customer is always right' doesn't apply

That doesn't apply in most situations!

There not there for vacation it's a punishment and needs to be treated so.

This is the United States. We arrest and lock up a fuckton of people that don't really deserve such harsh punishment. While I agree that there shouldn't necessarily be customer service standards in prisons, being a douchebag to other people just because you can is not acceptable under any circumstances.

Really? There are a lot of people that break the law and don't get severe enough punishment. They have x-boxes in their cells and have tv. They get three meals a day and social hours. That to me isn't punishment.

And then there are innocent people living on the streets. Because they're treated so well in prison, they act up when they're released to go back to it.

They're in jail for rehabilitation not punishment. In theory, at least.

Actually they don't have xboxes in their cell weel in the Tennessee prisons anyway. And 3 meals a day? Not hardly. They get barely enough food to nourish a 2 yr old and they don't get lunch served on the weekends. So many people r there that don't deserve to be. Of course there are the ones that need to be there and never deserve to see daylight again but everyone if them r human and deserve to be treated as such.

In jail lingo, " customer service" translates into "billy club" . So brush up on your "customer service" with the unruly ones.

Never heard of a club for Billy.

Really... It's called a billy club. Not a club for billy.

I don't care if it's a 'Billy Club' or a 'Club for Billy', I haven't heard of either of them...

There's this really absurd book that's been published. It's called a dictionary. There's even an app for that. Try it out. You may learn something.

Hey, customer satisfaction matters!

If you're not nicer to your customers, they'll never come back.

I think… that's the point in jail. isn't it?

I think... it was the irony. Wasn't it?