By Anonymous - 24/09/2009 02:01 - United States

Today, an injured guest stopped at the front desk of the hotel and raved about my kindness and 'commitment to customer service'. He told my boss about how I'd gone to the ice machine and personally delivered a bag of ice for his injured knee. Guess who got written up for leaving the front desk? FML
I agree, your life sucks 46 058
You deserved it 2 584

dragonlady1406 tells us more.

dragonlady1406 0

For the record I work Night Audit, it was 5:50am. The poor man requested a 6:45am wake up call so he could attend his conference. There was no one else available to help the guest. During training two months ago I'd been told 'Customer Service' was 'everything'. Strangely I thought I was doing the right thing. Especially considering one of my official duties is to leave the desk to deliver folio's (bill's) to be placed under the doors of departing guests. As for the 'grammar police' I said 'a injured guest' rather than 'an injured guest' to indicate an individual person, rather than imply I had multiple injured people staying at the hotel were I work.

Top comments

Sorry, but "an injured guest" is correct grammar and is singular referring to one person. Helping "injured guests" would be referring to multiples. The rule is to use "an" if the next word has a vowel at the beginning such as "injured." It has nothing to do with singular and plural tenses. Therefore, it would be "an injured guest", "an ice cream cone", "an original idea", etc. whereas "a" would be used for words that start with a consonant like "a party", "a tree", etc.

In these cases, I would have told management that it would have looked horrible as the face of the hotel, not to help it's attendants. In my years of costumer service, people always come first is what I've been taught. You did a good thing, no matter what anyone says.

Comments

Not The Who, that's for sure. ;) Also, once again, no good deed goes unpunished... Next!

Seriously FYL. If company policy says you can't leave the front desk though, YDI even if you were being extra nice. It sucks, but rules are rules, you can't just break them when you see fit to unless you're in charge.

dragonlady1406 0

For the record I work Night Audit, it was 5:50am. The poor man requested a 6:45am wake up call so he could attend his conference. There was no one else available to help the guest. During training two months ago I'd been told 'Customer Service' was 'everything'.

_THE_MASTER_ 0

YDI for having worse grammar than my 4 year old cousin.

You have worse grammar than the OP does because you cant even spell the simple word "You deserve it" or "four" . :| and to the OP you dont have bad grammar its just this lil fag that cant even read things right and is probably in first ******* grade.

Actually, you are the ******* idiot. Theres is a grammar error. What the hell are you in? Kindergarten?

#38, shut up right now, you stupid hypocrite. 1. You can't say people have bad grammar because they use an abbreviation commonly used on this website and use a number correctly. Those don't impact one's grammar, dummy. 2. You say "cant", "dont", and "lil". Guess what! Those are NOT correct! Dummy. 3. Learn how to read.

I know that it has been stated many times already, but just putting in my two cents. The OP does in fact have bad grammar. And if you were not "in first ******* grade," then you would have noticed that.

leksileks 0

God I hate it when stuff like that happens

krs1234 0

your boss is an asshole. i'm in hospitality and know customer service is most important...however....you shouldn't leave the front desk unattended....you probably should have had someone cover for you or had someone else go get ice

dragonlady1406 0

For the record I work Night Audit, it was 5:50am. The poor man requested a 6:45am wake up call so he could attend his conference. There was no one else available to help the guest. During training two months ago I'd been told 'Customer Service' was 'everything'. Strangely I thought I was doing the right thing. Especially considering one of my official duties is to leave the desk to deliver folio's (bill's) to be placed under the doors of departing guests. As for the 'grammar police' I said 'a injured guest' rather than 'an injured guest' to indicate an individual person, rather than imply I had multiple injured people staying at the hotel were I work.

Sorry, but "an injured guest" is correct grammar and is singular referring to one person. Helping "injured guests" would be referring to multiples. The rule is to use "an" if the next word has a vowel at the beginning such as "injured." It has nothing to do with singular and plural tenses. Therefore, it would be "an injured guest", "an ice cream cone", "an original idea", etc. whereas "a" would be used for words that start with a consonant like "a party", "a tree", etc.

Druu 53

Thank you for needing what needed to be said. I know this is an old fml, but it popped up as a random one, and OP's grammar is killing me.

Correct, there is no reason "an" would make such an implication. That's a grammar fail on your part, OP. Also, "where I work", not "were I work". :P

As a lover of proper grammar I have to say your 'correction' made me burst out laughing. Thank you for making my day OP.

Wow, where are you in MI? All the hotels I've seen are near empty so leaving the front desk wouldn't be a big deal.

Maddoctor 10
dreamofme 0

I'm just reiterating the fact that it's AN injured person, not A injured person. People who can't speak English properly really shouldn't be able to submit or moderate FMLs... because then those of us who can get thoroughly annoyed when we have to stop reading about lives to sympathize for and start having to ask the public school systems to apologize to the population they've blatantly failed so miserably.

anything_els 0

You are pathetic, if you have such an issue with grammar why not go teach it to people who asked you to?

Oh no! Two grammar mistakes in a few sentences! IT'S THE END OF THE WORLD! Really, no one likes a grammar Nazi. If you understood the story, and even with the OP using were instead of where and a instead of an, it's and easy story to understand, then language has fulfilled it's duty. Grammar's always changing any way. In fact, what is considered correct grammar now would be incorrect only 100 years ago.

Says the girl thats doing ducklip in her picture you shouldnt insult people when youe profile looks like that

gigi2009 0