Today, an injured guest stopped at the front desk of the hotel and raved about my kindness and 'commitment to customer service'. He told my boss about how I'd gone to the ice machine and personally delivered a bag of ice for his injured knee. Guess who got written up for leaving the front desk? FML
dragonlady1406 tells us more.
For the record I work Night Audit, it was 5:50am. The poor man requested a 6:45am wake up call so he could attend his conference. There was no one else available to help the guest. During training two months ago I'd been told 'Customer Service' was 'everything'. Strangely I thought I was doing the right thing. Especially considering one of my official duties is to leave the desk to deliver folio's (bill's) to be placed under the doors of departing guests. As for the 'grammar police' I said 'a injured guest' rather than 'an injured guest' to indicate an individual person, rather than imply I had multiple injured people staying at the hotel were I work.
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Wild Nights Out
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Top comments
fantasyflamz 0
Sorry, but "an injured guest" is correct grammar and is singular referring to one person. Helping "injured guests" would be referring to multiples. The rule is to use "an" if the next word has a vowel at the beginning such as "injured." It has nothing to do with singular and plural tenses. Therefore, it would be "an injured guest", "an ice cream cone", "an original idea", etc. whereas "a" would be used for words that start with a consonant like "a party", "a tree", etc.
JessiGoose 0
In these cases, I would have told management that it would have looked horrible as the face of the hotel, not to help it's attendants. In my years of costumer service, people always come first is what I've been taught. You did a good thing, no matter what anyone says.
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Comments (87)
JessiGoose 0
In these cases, I would have told management that it would have looked horrible as the face of the hotel, not to help it's attendants. In my years of costumer service, people always come first is what I've been taught. You did a good thing, no matter what anyone says.
fucksmyylife 0
I love miss Savannah Leigh
padlarf 14
your boss is an ass
BeeSkwaird 0
No, he's not. You can't leave the front desk or you won't be able to serve the next person to come in. Learn to delegate, OP. The YDI is for saying "a injured."
Maddoctor 10
Ok, let's see what happens next time an person with a twisted ankle, broken arm, etc. comes in asking for help, and the OP "can't leave his desk." He'll probably get written up for that, too. Either way, the boss is an ass, like #14 said. And another thing, "a injured" could just be a typo, not bad grammar. Everyone saying YDI for bad grammar has way too much time on their hands.
reymysteriofan 0
what is an OP it's been bothering me and i'm new
aero_fml 0
That would be original poster
Godless50 0
i work at a hotel in aspen, and the fact is that they should have more than 1 person at the front desk, we have to leave all the time to bring people towels, fans, space heaters...just like most hotels...what kinda crap hotel do you work at?
8trickster8 0
Was it you?
01100110 0
You get someone to cover for you, or you get someone else to get the ice.
BeeSkwaird 0
* its
metonymy 0
You got written up for delivering ice? That's just cold, man.
Avocado_ 0
Bad pun police WOO-WOO-WOO
TomFantastic 0
For a pun that bad your account ought to be frozen!
Yarrachel 16
LOL.
dudeman1212 22
Woah, guys CHILL out here!
AgentGreenEyes 4
see the opposite happenned to me...at my college i was in a bike accident and sliced my leg not only did i have to walk half a mile to my dorm hall but then the person at the front desk refused to help me and leave the desk because he did not want to get into trouble so i ended up leaving bloody footprints everywhere and getting stitches... he got in trouble for not even calling anyone
xHaniffax 0
"**Guess who** got written up for leaving the front desk? FML" WILL PEOPLE ON FML STOP ASKING ME TO ******* "GUESS?" I DONT WANNA GUESS I DONT HAVE THE BRAIN CAPACITY FOR THAT LEVEL OF INTELLIGENCE- JUST ******* TELL ME!...it's been a long day, okay.
sportsnut 0
guess who also just realized the value of a good education...