Today, an injured guest stopped at the front desk of the hotel and raved about my kindness and 'commitment to customer service'. He told my boss about how I'd gone to the ice machine and personally delivered a bag of ice for his injured knee. Guess who got written up for leaving the front desk? FML
dragonlady1406 tells us more.
For the record I work Night Audit, it was 5:50am. The poor man requested a 6:45am wake up call so he could attend his conference. There was no one else available to help the guest. During training two months ago I'd been told 'Customer Service' was 'everything'. Strangely I thought I was doing the right thing. Especially considering one of my official duties is to leave the desk to deliver folio's (bill's) to be placed under the doors of departing guests. As for the 'grammar police' I said 'a injured guest' rather than 'an injured guest' to indicate an individual person, rather than imply I had multiple injured people staying at the hotel were I work.
Collection
Black Friday
70% off something you didn't need, a stampede and a cart that crashes at checkout. Thanks, Black Friday.
Feel like sharing it with the other FML users?
Thanks, your FML was submitted, and will appear in the moderation queue soon!
Top comments
fantasyflamz 0
Sorry, but "an injured guest" is correct grammar and is singular referring to one person. Helping "injured guests" would be referring to multiples. The rule is to use "an" if the next word has a vowel at the beginning such as "injured." It has nothing to do with singular and plural tenses. Therefore, it would be "an injured guest", "an ice cream cone", "an original idea", etc. whereas "a" would be used for words that start with a consonant like "a party", "a tree", etc.
JessiGoose 0
In these cases, I would have told management that it would have looked horrible as the face of the hotel, not to help it's attendants. In my years of costumer service, people always come first is what I've been taught. You did a good thing, no matter what anyone says.
Add a comment · Reply to
You must be logged in to be able to post comments!
Comments (87)
AlphaCore 0
Of course it was the OP that got written up. Have some common sense. Anyways, even though you got written up, you still should've gotten at least a small reward or something of the sort.
iloveTheMiz 0
First! :D
you_failed 15
Haha I misread this as an injured ghost! xD But that sucks OP. :| Your boss is a jerk! >:T
Coolguyt2 0
#3: no OP got written up for leaving the front desk to give the injured guest a bag of ice
Coolguyt2 0
No, part of customer service is guests/customers come first so OP did the right thing moron. I hope you never get a job that deals with customers first hand cuz if one gets hurt your gonna try an get someone else to help the injured person... Psh dumbfuck
Mattpig 15
"Guess who got written up for leaving the front desk" is not a question.
drayloon 50
shoulda used ur boss's stone cold heart as an ice pack...
asstroids 2
That's cold...
legendof90 14
Your boss has odd priorities