By bl3ur0z3 - 30/9/2019 00:01

The luck of the draw

Today, my supervisor was in a leadership meeting pulling random calls for quality. Mine was chosen. He got excited and told them my stats and how I put him to shame with how I drive my team, that I'm the best and this call is going to be amazing. I was then written up for arguing with a customer. FML
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TOP COMMENTS
By  HokieJ  |  6

Yeah, in all my years of customer service, arguing with a customer was never a recommended solution even when the customer was wrong. Trust me I've ran into a ton of customers that were wrong!

COMMENTS
By  HokieJ  |  6

Yeah, in all my years of customer service, arguing with a customer was never a recommended solution even when the customer was wrong. Trust me I've ran into a ton of customers that were wrong!

Reply
  Sady_Ct  |  35

Until they are wrong.

I used to work in customer service, I left after being accused of racism and theft by a customer at the place I work, on a day where was on holidays in another state.

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  Mungolikecandy  |  18

Customers are often wrong and will make accusations etc. in an attempt to con some free goods or whatever. The key is how you deal with them which if the person above is so experienced then they should know never to argue with them.

By  ojosRojos  |  26

Why isn’t this getting more YDI’s? If you work on phones, you know that your calls can and will be monitored for quality assurance. No matter what the customer says, it’s your job to remain calm and professional.