Work, Customers and Awkward: The luck of the draw

The luck of the draw

By bl3ur0z3 - 30/09/2019 00:01

Today, my supervisor was in a leadership meeting pulling random calls for quality. Mine was chosen. He got excited and told them my stats and how I put him to shame with how I drive my team, that I'm the best and this call is going to be amazing. I was then written up for arguing with a customer. FML

I agree, your life sucks 1 593

You deserved it 395

Work Customers Awkward

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Same thing different taste

By Almost Fired - 15/08/2019 12:00

Today, I got written up for insulting a customer last week, who then rang up to complain about my bad attitude. I was on vacation all last week. My boss doesn't believe me. FML

I agree, your life sucks 1 939

You deserved it 129

By Username - 28/02/2011 16:26

Today, my assistant manager was arguing with a customer. I interjected letting the customer know that "we want everything to be copacetic." After the customer left, I received a write up for using "big words." FML

I agree, your life sucks 29 886

You deserved it 5 399

By lolgarbl - 26/02/2009 17:05 - United States

Today, I had a performance evaluation meeting with my boss. He told me I was the best in my department, and that the productivity has never been higher before I started working here. Oh, and he said that because everything is working so well, they don't need me as much, so he's cutting my hours. FML

I agree, your life sucks 59 275

You deserved it 2 773

By DarkSerebii - 05/06/2014 15:16 - United States

Today, a customer at work said his table was dirty. I asked which one he was sitting at so I could clean it for him. For some bizarre reason he got pissed and called my manager over. He ended up reporting us to corporate, and my manager got written up. He's blaming me for everything. FML

I agree, your life sucks 45 829

You deserved it 3 645

By ShayanFCB - 20/10/2009 19:35 - United States

Today, my boss was angry at me because I had filed a complaint about him refusing to change our phone service to something more reliable. Later, a customer called him and said I had hung up on him. I got fired. I didn't hang up on the customer, the phone service just dropped the call. FML

I agree, your life sucks 42 028

You deserved it 2 730

Whiner!

By mrjude - 28/10/2019 04:00

Today, my boss yelled at me, telling me that I can't answer the phone anymore. Not because I do a bad job, but because a co-worker whined about it being her job. People call her and complain about how rude she is and then ask to talk to me. FML

I agree, your life sucks 1 751

You deserved it 111

Customer service is hell

By Helpful Smile - 20/05/2014 23:50 - United States - Davenport

Today, after my bosses excitedly told me I'm getting promoted to customer service at our grocery store, a customer called me an idiot in the parking lot for accidentally backing into the shopping cart she left in my blind spot. So it begins… FML

I agree, your life sucks 41 121

You deserved it 5 400

**** off

By Arcam89 - 22/02/2016 22:37 - United Kingdom - Edinburgh

Today, I'm a car salesman. I got told to cold call a list of previous customers, but I recognised the names as I phoned them all last week; I told the manager this. He slammed his fist on my desk and told me to stop lying and do as I was told. I got told to "fuck off" 27 times. FML

I agree, your life sucks 18 640

You deserved it 1 364

The Dilbert Principle

By Anonymous - 14/06/2017 16:00

Today, my boss called me into his office. I've been working hard doing extra work so I can get promoted. He called me in to tell me I'm to reliable in my current position, so I won't be moving up. FML

I agree, your life sucks 4 333

You deserved it 326

By booste - 18/10/2009 04:06 - Canada

Today, I was written up because my manager heard me insulting a customer. How did I insult her? I called her grandma. Who did I say this to? My grandma. FML

I agree, your life sucks 45 747

You deserved it 2 263

HokieJ 10

Monday 30 September 2019 0:52

Yeah, in all my years of customer service, arguing with a customer was never a recommended solution even when the customer was wrong. Trust me I've ran into a ton of customers that were wrong!

evilplatypus 38

Monday 30 September 2019 2:34

The customer is often wrong and usually an idiot.

Comments

bigredmonkeybutt 28

Monday 30 September 2019 0:50

So, don’t argue with the customer.

HokieJ 10

Monday 30 September 2019 0:52

Yeah, in all my years of customer service, arguing with a customer was never a recommended solution even when the customer was wrong. Trust me I've ran into a ton of customers that were wrong!

ThatOneLonelyAsian 31

Monday 30 September 2019 2:06

the customer is always right!

Sady_Ct 37

Monday 30 September 2019 2:09

Until they are wrong. I used to work in customer service, I left after being accused of racism and theft by a customer at the place I work, on a day where was on holidays in another state.

evilplatypus 38

Monday 30 September 2019 2:34

The customer is often wrong and usually an idiot.

Mungolikecandy 19

Monday 30 September 2019 8:27

Customers are often wrong and will make accusations etc. in an attempt to con some free goods or whatever. The key is how you deal with them which if the person above is so experienced then they should know never to argue with them.

ojosRojos 28

Monday 30 September 2019 16:52

Why isn’t this getting more YDI’s? If you work on phones, you know that your calls can and will be monitored for quality assurance. No matter what the customer says, it’s your job to remain calm and professional.