Thus once again we are plagued with the idiocy of bureaucracy. I'm sorry you had to deal with this, but keep a level head and take a deep breath. You got this.

Even in death, she's still a more reliable contact than you. You need to up your dependability game, bud.

Losing someone who was very close to you is a very deep type of pain. When others are ignorant and say bad things about them is another I can't stand. I am so sorry to hear that they can't be more sensitive, or competent enough to look at those files, especially if it concerns calling a child's parent.

My wife is a non-native english speaker, and I am, and I have the same problem, so she always has to figure out how to tell them to talk to me.

School still will call me first, even though we have informed them I work and his father is home. This got a few people in trouble when they were trying to "reach me" and I wouldn't answer. NO cell phones are allowed at my job so nope I won't be answering my phone while there.. Now they know to contact him though. Trial and error. sorry this happened to you.