Today, while at work, I had to spend an hour and a half on the phone, listening to an old lady relive her entire day in excruciating detail. We're not allowed to hang up on customers, and she was extremely quick to dismiss all my attempts to steer the call back on topic. FML
Collection
Wild Nights Out
Last call, bad decisions and 3 a.m. texts you'll regret until noon. Cheers.
Today, while I was working customer support, a lady hung up on me mid-sentence, and I trailed off, saying, "…aaannnddd you hung up on me like a bitch." Turned out she was still on the line and had just accidentally hit mute. FML
Today, I was on the phone with an elderly customer at work. I had to spend 10 minutes listening to him describe how the underwear he bought was too tight and caused his bladder to leak. FML
Today, at work, due to a mix up, I had to call an answering service. I am also from an answering service. We got the problem fixed but I couldn't hang up due to company policy. She couldn't hang up either. We both had to get our supervisors for permission to hang up. FML
Today, at work, I spent half an hour on the phone with a customer. At the end of the conversation, as he was putting down the phone, I heard him say 'God, he was a miserable git'. I'm a 28 year old woman. FML
Today, while out to lunch, my sister called me and asked me to pick her up from the mall. I told her she'd have to wait. She got pissed off and started cursing at me, so I hung up on her. She called me back 37 times until I answered and yelled "WILL YOU LEAVE ME THE FUCK ALONE?" It was my boss. FML
Today, I greeted a customer with my usual “Hi, how are you?” She started telling me, in detail, about the terrible day she was having, job stress, family issues, everything. I stood there for 10 minutes listening because I didn’t want to be rude. At the end, she sighed, “Thanks, I’m not buying anything today” and left. FML
Today, I had to listen to some old phone call recordings at work, in which a certain worker had the most annoying high-pitched voice. To my horror, I discovered that they were my call recordings, so the annoying voice was my own. My colleagues all concurred they cannot stand the sound of me talking. FML
Today, my mom has been calling me every ten minutes, asking me questions about her new computer. She called me at work, and I rudely answered her question. She called back, talked to my boss, saying she was a customer that called in, and I was rude to her. FML
Today, the daughter of a patient called me, again, on my direct line after I repeatedly told her she had to go through the secretary for non-urgent matters. She said, "OMG, are you serious?" and hung up on me mid-sentence while I was talking about her father. FML
Today, I called an airline's customer service line. Apparently the way that they deal with uncommon problems is by having someone put you on hold for twenty minutes, answer and yell something unintelligible at you, put you back on hold, and repeat. This went on for over an hour. FML
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Top comments
17031990 20
She's obviously lonely. What's an hour and a half when you've probably made that woman's day!
FBellesLife 15
Cheer up OP, lucky it wasn't an angry customer who was drilling you for every wrong the company has ever done to her.
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Comments (60)
Scarylizard1798 23
U did something good and made a little old woman's day, feel good!
AHotCupOfCoffee 28
To what (phone-specific) job does the hang up rule apply? Surely the employer would have some exceptions......but hey if she eagerly wanted to discuss her day it would have meant a lot for her for SOMEONE to listen. You've done a good deed :)
laaryssa 21
If you don't work on commission I don't see the problem
worldclassrager 41
Where do you work?
ladytigerhunts 20
Clearly she's lonely and she needs to talk to someone.
_Lenah_ 20
Oh man, that sucks. The reason it's probably such a big deal to OP is that his call time is recorded, and each day the call time is added up and averaged out, and a high call time can affect his other stats like sales/referrals (if that applies to him). So even one long call can mess with his other stats if he has to make a certain number of sale or referrals in accordance with his call time. And if his stats are too low, it can incur penalties. So FYL, OP, I understand your pain.
ThePaperDragon 31
Be more positive! You likely made her day! Plus, you were being paid to listen to her! ^_^
Lylliaah 15
You were on the phone with my mom in law? Uncanny... Thanks for taking her off _my_ hands for that hour and a half.
iwin8166 13
Fml
SauceySarah 30
Some people are just lonely and need a friend to talk to.