Today, while at work, I had to spend an hour and a half on the phone, listening to an old lady relive her entire day in excruciating detail. We're not allowed to hang up on customers, and she was extremely quick to dismiss all my attempts to steer the call back on topic. FML
Collection
Thanksgiving
Questions about your love life, a burnt turkey and the cousin who knows everything: Thanksgiving, a contact sport.
Today, while I was working customer support, a lady hung up on me mid-sentence, and I trailed off, saying, "…aaannnddd you hung up on me like a bitch." Turned out she was still on the line and had just accidentally hit mute. FML
Today, I was on the phone with an elderly customer at work. I had to spend 10 minutes listening to him describe how the underwear he bought was too tight and caused his bladder to leak. FML
Today, at work, due to a mix up, I had to call an answering service. I am also from an answering service. We got the problem fixed but I couldn't hang up due to company policy. She couldn't hang up either. We both had to get our supervisors for permission to hang up. FML
Today, at work, I spent half an hour on the phone with a customer. At the end of the conversation, as he was putting down the phone, I heard him say 'God, he was a miserable git'. I'm a 28 year old woman. FML
Today, while out to lunch, my sister called me and asked me to pick her up from the mall. I told her she'd have to wait. She got pissed off and started cursing at me, so I hung up on her. She called me back 37 times until I answered and yelled "WILL YOU LEAVE ME THE FUCK ALONE?" It was my boss. FML
Today, I greeted a customer with my usual “Hi, how are you?” She started telling me, in detail, about the terrible day she was having, job stress, family issues, everything. I stood there for 10 minutes listening because I didn’t want to be rude. At the end, she sighed, “Thanks, I’m not buying anything today” and left. FML
Today, I had to listen to some old phone call recordings at work, in which a certain worker had the most annoying high-pitched voice. To my horror, I discovered that they were my call recordings, so the annoying voice was my own. My colleagues all concurred they cannot stand the sound of me talking. FML
Today, my mom has been calling me every ten minutes, asking me questions about her new computer. She called me at work, and I rudely answered her question. She called back, talked to my boss, saying she was a customer that called in, and I was rude to her. FML
Today, the daughter of a patient called me, again, on my direct line after I repeatedly told her she had to go through the secretary for non-urgent matters. She said, "OMG, are you serious?" and hung up on me mid-sentence while I was talking about her father. FML
Today, I called an airline's customer service line. Apparently the way that they deal with uncommon problems is by having someone put you on hold for twenty minutes, answer and yell something unintelligible at you, put you back on hold, and repeat. This went on for over an hour. FML
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Top comments
17031990 20
She's obviously lonely. What's an hour and a half when you've probably made that woman's day!
FBellesLife 15
Cheer up OP, lucky it wasn't an angry customer who was drilling you for every wrong the company has ever done to her.
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Comments (60)
Bryndaboss 10
Sounds like something my grandma would do smh
flexico30 12
Should have forwarded her to a co-worker
FiendHunter 19
What? Sounds like she killed some time from you actually working. Nothing wrong with that.
LegendaryMant 4
Unless of course OP makes commission at his job...
icekitten14 12
I would have like sat there and listened to her story and would have been like, "Girl, thanks for letting me know about that walmart sale! I needed some new dog sweaters!" And would have just been really sarcastic. If you can't get rid of them, troll them. Or bark at them. Woof woof.
lina21 12
Sounds like she was super lonely. Though little known fact, with some egregiously long calls, a fair number of companies actually have policies allowing supervisors to essentially make one time exceptions if they're just rambling or something
NOTaDISTRACTION 17
Some older people get lonely and just need someone to talk too, maybe that will be you one day.
Ki11erC 18
Next time record your side of the convo then wen it happens after you get to hit play and go take an hours coffee break.
cccommiserate 2
I created an account just to comment. I feel for OP because I've dealt with these people on multiple occasions. Once I talked to a man like this for an hour and a half. When my supervisor finally let me tell him I had to assist other customers, his response was "I'll call back to make sure you get fired." If he bothered to call back it didn't work. At my new job if a call goes over 20 min a supervisor comes to your desk to see why. Most call center employess have to worry about stats and talk times. I feel bad for these lonely people, however it's actually not my job to sit there and talk to them. My job is to assist paying customers and if I don't do that in a timely manner it hurts me.
Matheo_fml 21
Think of it as a good deed for the day. I'm sure she was feeling better after. Most probably didn't have anyone to talk to.
TigerLilyFml 6
I feel ya... at least shes not asking if your jealous an wants a job my callers be crazy