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By hatemyjob - / Tuesday 23 April 2013 18:25 / United Kingdom
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Any irate customer shouldn't be tolerated. If you can't act at least civil to the people who provide you a service you shouldn't have that service. Big client or not.

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Well sometimes (most of) the time, the "biggest customers" are the worst people. Example A) my sister got a FREAKING STANTON thrown at her by one of her hotel company's "biggest costumers." Did it matter that he was a big shot in the police report? Nope. B) example B doesn't exist, I just really wanted to share that story.

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Well spoken, #92. Unfortunately, in real live such clients have to be tolerated. Otherwise your company soon might be out of business. You cannot change all the unfriendly people, so learn how to live with them.

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2- For the most part, I agree with you, but when someone wants to lose their shit with me, I don't really care what they think, so I usually find it amusing. After all, it's more of a reflection on themselves if they want to look like foolish, spoilef brats. ;)

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Money talks, and therefore the customer is always right. Even when the customer is wrong. It doesn't matter if you knew who they were or not. If you're in any line of work that provides customer service, it's your job to swallow your pride & be polite. A thankless job, but your job nonetheless and you knew that. YDI

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That's very right right, #2. People need to realize that if a costumer is angry, and yet you have to deal with them, you need to jot take personally because they don't know shit about you. Plus, they are most likely mad at the situation than the costumer service

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No. It's never ok to let a customer yell at you. That isn't your job. You politely tell them to call back when they have calmed down or ask them to leave or you will call the cops. Easy. If more companies did this customers wouldn't be so rude and throw temper tantrums to get what they want.

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I agree with 94. Why should people be spoken down to and shouted at like that. It's degrading, humiliating and embarrassing for all involved. If someone has money it does not mean they can treat other people like shit. The company should have a policy of not allowing verbal or physical abuse to take place against its employees.

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70 - Cursing people out people in your own time doesn't automatically mean Facebook bitching. I know, it might be hard to be believe for some. But bitching about people has been around longer than Facebook.

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Though I agree overall, I'm of the opinion that no matter who the customer may be, if they are harassing you you have a right to ask them to stop, and if they do not, hang up on them, or ask them to leave your store if it happens to be a face to face thing. I've done both before, been reported by customers for doing it, and never once have I gotten more than a "What happened anyway?" for doing it. Don't be rude when doing it, but be assertive about it. If your job fires you for asking

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Ok, lesson time on expressions: When you are in the wrong, you eat "crow and humble pie" from an old peasant dish made from baked crow and umble: stringy deer fat as a binder. Somehow "umble" got turned into "humble". This was all some people could afford to eat in medieval times. It means when you are in the wrong or fell off your well to do perch you eat crow and humble pie to show your shame on how you got there.

Maybe that's just what the guy wanted, ya know? Being a big-wig, people tend to treat you like gold. He's always wanted to be talked to like a normal person, OP! You did him a favor! You're getting a raise! Who am I kidding? You're getting fired....

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It's not the fact that he's superior or anything. It's just the fact that he spends a lot of money to OP's company and sometimes you have to kiss up and deal with awful people to keep them spending their money at your business. Heck Pizza Hut even has that policy for dirt poor customers that want to complain that their pizza is too hot. You get my point

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Also, the money the customer gives to the business would go to OP's income and other employees as well. While I agree it may be right to put an arrogant person in their place, it's not right to put your company and other employees livelihoods at risk by indirectly causing the loss of everyone's income

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Enjoyment has nothing to do with it. It is the way you have to act in customer service. If you be disrespectful to even one person, then you aren't doing your job. Yes, it's wrong of him to get mad and curse, but an employee in customer service is supposed to be respectful at all times. People do calm down sometimes if you keep your own temper and pride from letting you get mad too. People calling customer service are usually mad or upset because there is something wrong with the product or serv

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