By hatemyjob - 23/04/2013 18:25 - United Kingdom - Colchester
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Well sometimes (most of) the time, the "biggest customers" are the worst people. Example A) my sister got a FREAKING STANTON thrown at her by one of her hotel company's "biggest costumers." Did it matter that he was a big shot in the police report? Nope. B) example B doesn't exist, I just really wanted to share that story.
Whenever you're at work, you should always be polite or make it a habit to not be rude.
2- For the most part, I agree with you, but when someone wants to lose their shit with me, I don't really care what they think, so I usually find it amusing. After all, it's more of a reflection on themselves if they want to look like foolish, spoilef brats. ;)
Money talks, and therefore the customer is always right. Even when the customer is wrong. It doesn't matter if you knew who they were or not. If you're in any line of work that provides customer service, it's your job to swallow your pride & be polite. A thankless job, but your job nonetheless and you knew that. YDI
No. It's never ok to let a customer yell at you. That isn't your job. You politely tell them to call back when they have calmed down or ask them to leave or you will call the cops. Easy. If more companies did this customers wouldn't be so rude and throw temper tantrums to get what they want.
I agree with 94. Why should people be spoken down to and shouted at like that. It's degrading, humiliating and embarrassing for all involved. If someone has money it does not mean they can treat other people like shit. The company should have a policy of not allowing verbal or physical abuse to take place against its employees.
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never never never be rude to a customer !! it's way more worth it to swallow your pride, be nice, and treat yourself to a drink after work. you can't buy drinks if you don't have a job !!
Though I agree overall, I'm of the opinion that no matter who the customer may be, if they are harassing you you have a right to ask them to stop, and if they do not, hang up on them, or ask them to leave your store if it happens to be a face to face thing. I've done both before, been reported by customers for doing it, and never once have I gotten more than a "What happened anyway?" for doing it. Don't be rude when doing it, but be assertive about it. If your job fires you for asking a customer to not harass you and then hanging up if the continue, then honestly that's not a company you want to work for anyway. (Granted getting fired sucks no matter how bad a company is.)
Ok, lesson time on expressions: When you are in the wrong, you eat "crow and humble pie" from an old peasant dish made from baked crow and umble: stringy deer fat as a binder. Somehow "umble" got turned into "humble". This was all some people could afford to eat in medieval times. It means when you are in the wrong or fell off your well to do perch you eat crow and humble pie to show your shame on how you got there.
Sorry op some people are dicks and because he is a major client he used it to his advantage! I hope you don't lose your job and if you did that you made telling him off worth it!
You did right, just because he's a higher-up doesn't give him permission to be an asshole. Which your boss, if he has any integrity, should respect.
It's not the fact that he's superior or anything. It's just the fact that he spends a lot of money to OP's company and sometimes you have to kiss up and deal with awful people to keep them spending their money at your business. Heck Pizza Hut even has that policy for dirt poor customers that want to complain that their pizza is too hot. You get my point
Also, the money the customer gives to the business would go to OP's income and other employees as well. While I agree it may be right to put an arrogant person in their place, it's not right to put your company and other employees livelihoods at risk by indirectly causing the loss of everyone's income
Enjoyment has nothing to do with it. It is the way you have to act in customer service. If you be disrespectful to even one person, then you aren't doing your job. Yes, it's wrong of him to get mad and curse, but an employee in customer service is supposed to be respectful at all times. People do calm down sometimes if you keep your own temper and pride from letting you get mad too. People calling customer service are usually mad or upset because there is something wrong with the product or service that they paid for. If you can't handle people cursing and being insulting, then customer service isn't for you. Also take in account that people tend to think customer service won't be able to help them sometimes and find the call really a waste of time. The customers don't expect that they'll be treated with respect in the first place or helped.