Today, after our flight got cancelled back home, I called the airline to work out a replacement flight. I sat in hold for 2 hours waiting as patiently as I could. Then, the automated voice says, "There are no available agents. Good bye." FML
OP here. yeah i flew into a fit of rage which resulted in angry snow shoveling. I get that the airlines were busy but being hung up on by microsoft Sam was just to much.