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must be an American thing. my prescriptions are always filled immediately, so if the pharmacy had a 4-hour backlog, it would also have a 4-hour line.

So, your FML is that someone on the other end of a phone is being lied to? It's hard to do much with this. "I hope you mean EX-patient." Can anyone else do better?

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So, your FML is that someone on the other end of a phone is being lied to? It's hard to do much with this. "I hope you mean EX-patient." Can anyone else do better?

must be an American thing. my prescriptions are always filled immediately, so if the pharmacy had a 4-hour backlog, it would also have a 4-hour line.

My experience with pharmacies as an American are you can either have it filled while you’re there (which usually entails a long-ish wait) or you can call it in and they fill it and you pick it up later. My guess is because they were short staffed, they couldn’t get the called-in prescriptions filled fast enough.

I am sorry, it may be because english is not my mother language but I don't get it? Did that lady came in with her own prescription and when you said she would have to wait for her pills/medicine, she complained that you guys don't look busy? Or was it the prescription for another patient? Sorry it may be an American thing but where I am we go to the pharmacy with our own prescription and wait in line.

The person in the pharmacy was trying to fill the prescription of the person they were calling. That person may have been a family member of the person needing the drug, or a caretaker, or, in some states, their slave.