Your managers have?

Honestly OP she just sounds like an all around bitch. And unfortunately you can't win with everyone.

That's horrible. She's literally harassing you for no reason. Weird. I'm glad your managers are understanding. If I were them I would be tempted to ban her from the restaurant. Treating someone like that and harassing them is not ok and customer or not, someone that harasses someone else shouldn't be allowed to go to their place of work just to freak on them. Crazy lady.

how come you didn't sit her in Ryan's booth since his section had a booth, which the woman wanted even though she said "oh no.." when you asked her whether she knew him or not? just curious. but at least your managers are understanding and I do hope that she stops harassing you!

Seriously, that part doesn't make any sense to me either.

I didn't give her to Ryan because he was just sat less than five minutes ago and didn't have drinks to the table yet. It would have stressed him out. Rachel hadn't been sat in over 15 minutes and was ready for another table so she was the logical choice. Since the woman didn't request Ryan and said Rachel's booth was fine I didn't think anything of it.

Yep..... I respect your ability to remain calm in said situation, because you seem very nice and sweet and the exact opposite of condescending, which is how I probably would have acted towards her after the close of the first incident! Kudos to you Op!

some people just have nothing better to do than bother people who have done nothing wrong to them.

That sounds like the sort of customer that needs to be thrown out and banned from ever coming back. Harrassment and assholism is NOT cool.

Could it maybe have been your tone of voice? I'm just asking because, although the wrong tone of voice still does not warrant the kind of relentless harassment she's smothering you with, I can see why someone would get SLIGHTLY upset by someone using a wrong tone of voice and coming off as rude. Otherwise, I can find nothing wrong with what you did and that makes it hard to wrap my mind around why someone would be so vicious under the circumstances.

WOW! I know the customer is King and all, but daaamn. If ahe is still doing it over and over again involving corporate then het a formal letter feom your superiors and next time she comes to the restaurant wait till she leaves shove it in her face and tell her your goi g to sue her for harassing you if she does not stop. I'm sure the security camera can help as well. Don't worry, they usually just fedl in power and love to show off in front of their friends.

Some people just invent new ways to be crazy just to **** with people. Sorry OP. FYL

Jesus Christ that's a wall of text

While I can not speak from the guest's perspective, I personally do not believe it was my tone of voice. My "hosting voice" is usually an octave higher than my relaxed, every day voice. I also have a day job working with adults with developmental disabilities and am currently going to school for my Ph. D in Psychology, so I have been trained extensively on appearing calm and approachable to others.

I've got to say that really sucks op! I think that everyone needs to work customer service atleast once in their life so they can learn how to deal with assholes when you can't do anything about it, and hopefully teach people that where they sit isn't as important as they may think. also am I the only one who noticed that all the other staff's names start with an R? I just found that mildy amussing.

You're not the only one who noticed that! I had to laugh when I realized the three "R"'s in the story; still, fyl, op. I hope things get better.. :/ it's not easy being in a customer service job; though from the sound of it, you seem to be doing well handling it, which is more than many of us can say. (Continue to) keep your head up :)

Wow! As a former hostess I sympathize with your situation. IMO, you did everything right. I kinda feel sorry for the woman because she clearly has some issues. Those of us that have worked in the restaurant industry and/or any customer service job have all had that one asshole customer that you will always remember. Back when I worked as a rep for a soda company, our distribution center was completely destroyed in the Joplin, Missouri tornado tragedy. I got the one customer the next day that didn't seem to understand that we not only had no way of placing his soda order for his restaurant, but no way of submitting said order, no distribution center to receive the order, no staff to receive said order and ship it, no product to ship because an F5 tornado scattered it all over the state of Missouri, no trucks to deliver the order, or drivers to drive the destroyed trucks. That guy lost his mind. He made it his mission in life to get me fired. After he cussed out my manager and then his manager got on the line and after a few minutes of calmly trying to explain that we were doing everything in our power to get product, trucks, and drivers in from surrounding states, apparently it still wasn't enough. So they told him that we didn't want or need a customer like that. So, good for you for handling it like a pro and I'm glad you've got supportive bosses.

Wow. What the hell is her problem? She sounds crazy. Your managers do have the right to tell her not to come back

I know how you feel. I worked at KFC as a fry cook... this woman walks in and starts yelling at me about how her order is always wrong every time she comes in.My first thought is, if it's always wrong, why do you keep coming here? Instead of asking, I directed her to the people who work the register who directed her to the manager. Some people are just nuts... And she started yelling at me just because I was wearing a KFC uniform... no other reason.

Honestly, some people just can not be won over. You seem very friendly and like you know how to do your job. But I think she took advantage of the fact that you were indecisive on where to seat her. It made her wonder why you didn't want to place her in the seats you originally offered. Even though you made the decision to aid your coworkers, the customer doesn't always understand that. Unfortunately, she doesn't. The only thing I can recommend is to have told her that Rachel was the best waitress you had and that she would love her. It would've made her feel like your priority was for her to enjoy her time there.

Had a big tip for Ryan and Robert? I think she wanted to be where the boys were..

Being a barista will do that too. People suck.

That's ANY customer service job.

Touché.

A when I worked at a food establishment, there wasn't a manager present 85% of the time. If there was an unhappy customer, we had to resolve the situation ourselves. It sucked but taught us how to handle those kinds of customers and how to remain calm in shitty situations like that.

Unfortunately, the woman screamed at me and then stormed out. I barely had time to process what was happening much less get my manager. Believe me though, if she ever comes back the first thing I'm going to do is get a manager.

I had the problem with the ads too. Try hitting the back button. It works for me on my Galaxy S4.