Today, while at work at a call center, I got a call from an elderly man who needed a new credit card because he'd accidentally cut up his own card instead of his wife's. Trying to be funny, I said "Trying to keep her in line, eh?" Turns out his wife had just died. FML
Thanks for the support and all. The cardmember was actually really understanding about it. I immediately apologized, but he was really cool. Could have been a bad situation furshur. I'm glad he wasn't a grumpy old man!