By medosin - 21/05/2012 12:10 - Austria
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There seem to be a lot of disgruntled retail workers on this site. It's not that hard to give decent customer service. I worked retail for years and hated it but I still would've asked a more general follow-up question to avoid getting too personal and allow the customer to supply details if he/she was soinclined. Sometimes just saying you're unfamiliar with a product is enough of an invitation for the customer to cut you off and drone on about what it is he/she wants.
Carnosine can be used for weight loss, although not necessarily a "go to" supplement for that purpose; stimulates certain functions to encourage breakdown of fat. Even if she didnt know this though, it's possible she may have been thinking it was related to L-Carnitine, which people use for weight loss and muscle building.
Well it seems like she wasn't trying to be mean, but she shouldn't assume. Maybe alot of people come in for weight loss pills?
She must be a new employee OP. Regardless, she should at least know what she's helping people with. I'm sure it was an honest question though, and she wasn't implying that you're fat. Still, FYL for having to put up with an inexperienced twit.
^True. However, I didn't call her an inexperienced twit because she didnt know what the product was. I wouldn't expect an employee to know every item in the store, but she could've said something more professional than "is this for weight loss?". Maybe something like "could you be more specific?" or "I'm sorry, could you explain what kind of product that is?". There's no shame in not being sure about something. Granted, she probably didn't mean to offend OP.
Aw that's rude. Doesn't she know that if you assume it makes an a$$ out of you and me ?