Dumbass

By Ihatepol - 16/10/2021 08:03

Today, a lady asked for a refund for a taco kit because inside the box was just tortillas, seasoning and sauce. When I pointed out the text in small letters that she had to provide her own ingredients, she told my manager I disrespected her by making her feel stupid. I was written up. FML
I agree, your life sucks 1 082
You deserved it 59

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All you had to do was to calmly explain to the manager and the lady that you didn't make her feel stupid, she IS stupid. That would have fixed everything, I'd bet.

This is something that is kind of tricky about conflict resolution. Generally you want to try and let the other person off the hook and establish that you are on the same team working towards a resolution. This sort of thing will happen throughout your life and putting someone in a defensive position is counter productive.

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All you had to do was to calmly explain to the manager and the lady that you didn't make her feel stupid, she IS stupid. That would have fixed everything, I'd bet.

You know what, OP? You kinda deserved that for being so naive to think a manager would actually be on your side.

This is something that is kind of tricky about conflict resolution. Generally you want to try and let the other person off the hook and establish that you are on the same team working towards a resolution. This sort of thing will happen throughout your life and putting someone in a defensive position is counter productive.

Well, from the facts provided I get the impression that she actually was pretty stupid... And, that you did what would be expected from you in the situation.

You probably said is sarcastically and dismissively with a mild smirk or look of irritation on your face.