By Anonymous - 15/2/2021 02:01

Christine

Today, after waiting a week for an update on my car after the engine blew, all covered by warranty, I was informed that my car is under investigation for warranty fraud. This is its fourth engine. FML
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By  be82tw  |  17

OP- if this is a manufacturer warranty then they aren't investigating *you*, they're investigating your dealership.

There are strict standards for warranty work that a srrvice department needs to meet in order to get paid. When these operations are done correctly there should be a very low comeback rate. You've returned four times for the same very expensive fix. For a manufacturer that is highly suspicious. Honestly the service manager should have landed on this one with both feet before now. They may end up losing a lot over this if the manufacturer determines they are submitting fraudulent warranty claims.

I'd talk to my warranty provider. If they are investigating the dealer you may be able to have your vehicle serviced at another dealership while the drama plays out. Here's hoping things get better soon.

COMMENTS
By  be82tw  |  17

OP- if this is a manufacturer warranty then they aren't investigating *you*, they're investigating your dealership.

There are strict standards for warranty work that a srrvice department needs to meet in order to get paid. When these operations are done correctly there should be a very low comeback rate. You've returned four times for the same very expensive fix. For a manufacturer that is highly suspicious. Honestly the service manager should have landed on this one with both feet before now. They may end up losing a lot over this if the manufacturer determines they are submitting fraudulent warranty claims.

I'd talk to my warranty provider. If they are investigating the dealer you may be able to have your vehicle serviced at another dealership while the drama plays out. Here's hoping things get better soon.

By  tounces7  |  27

Since it sounds like this is a fairly new car, they are most likely going to be subject to lemon laws, and have to replace the entire car. That's probably why they're trying to pretend it's fraud, nobody blows their own engine over and over again on purpose.