By ShroomSalad - 17/08/2015 22:11 - United States - Miami
ShroomSalad tells us more.
Thank you guys all for the nice comments! And yes I did finally get through to them, they decided to answer just as my son closed his eyes! FML!
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Or, " We are experiencing a extremely high volume of phone calls today, please hang up and try your call again later, or please stay on the line and you call will be taken in which the order it was received!!!!!" OP I have done the same thing many times!! It is incredibly frustrating but becomes a game of patients and staying on hold for spite at that point. And it gets even more frustrating when you get finally get someone and either you can not understand a God Damn word they are saying or are a complete and utter miserable, mean, BITCH to you!!!
I always wonder if it's really that busy or the employee just take a break and secretly wishes you hang up...
Not at all of them though. I've worked at a few call centers and my experience is that the employees hate it as much as the customers when there's such a long line. First of all a decent customer SERVICE employee feels for a customer when they've had to wait this long and on top of that, they get angry customers (understandably). They can't help that their boss is too cheap to hire/schedule more personnel and can apologise to the customer all they want and mean it, but of course that doesn't help the customer.
And after you were finally connected you got a person who spoke English as a third language.
Unfortunately technical support and customer service reps who work in jobs outsourced to other countries are often not actually given the training they need to be able to understand and resolve situations. Also, for technical support, if either the customer or the tech does not speak English well, trying to explain issues can become nearly impossible, especially when you add in that many people don't understand technical terminology even if it's in their native language. Trying to explain an address bar, Web browser, or, god forbid, how to access a modem, when the 2 people on the call do not speak the same language makes a difficult experience nearly impossible. source: 3 years of American based call center tech support to pay for college
That's absolutely ridiculous. When they answered I would have screwed with them and act like I was watching porn or something.
Riiight, because being a dick to the minimum wage call-center guys (who are just the bottom of the food chain and are not responsible in the least for the fact that their bosses prefer overworking them and keeping you on hold instead of hiring more people) and wasting their time (thus keeping the other customers even more time on hold) would have totally solved your problem...