I don't think you should get free stuff since the employee made a mistake and sincerely apologized for it, but his colleague was a dickhead.

Agreed

So, listen, if you're not doing anything after the FML… wanna hang out?

That was a dick move on his part. It's a easy mistake, but since he said he would upgrade you he should of did it

Exactly... if the upgrade was already offered, it's kind of mean to undo it. It's worse customer service than not offering at all in the first place.

Mildly annoying at worst.

Mildly annoying at worst.

Just because the colleague was such a douche as well, you should have made a scene. Yes the first gentleman may have made a mistake, but the colleague's comment is what would have gotten to me more. I'm sorry but you don't speak to Customers that way...

Oh and it was already made available to you that you'd be upgraded.

nothing in the FML says OP made a scene

oops misread your comment

Too many negative votes, comment buried. Show the comment

me and my wife got bumped up to first class because our tvs were broken on our way to our honeymoon. it was a nice trip. we even got free drinks. whether it was because we were in first class or because wed just gotten married i dont know. westjet sure got brownie points from me anyways

It's happened to me many times.