Yo, I’m the OP, I hope the mods of the site will be able to connect me to this story! Since people think I’m being ignorant etc, I decided to make this account to clear things up. First of all, I am fully aware that medically service dogs are allowed basically anywhere - I’ve got friends and family who have a variety of difficult needs and their dogs are a great help. The issue of this whole situation is this woman had ZERO indication that her dog was a service animal - as in there was no vest, lead, harness, bandana etc and she herself had no indication either, so I literally had no way to know. There’s a very limited amount of characters on these submissions and obviously I couldn’t put everything on there. I wasn’t rude either, word for word I said “I’m so sorry ma’am, I have to ask you to move to another table as this area doesn’t allow animals for the comfort of all our guests, may I get you a drink for your trouble?.” There’s three other giant areas of the restaurant she could have gone to with plenty of space. She just went absolutely crazy. My boss did offer me my job back with a pay rise, but I’d found a nicer place by then. He did apologise a lot and we’re still friends outside of work :)