Hi! OP here! These comments are really making me laugh! Thank you! I told the man he couldn't have the bugs in the building, which resulted in him yelling at me saying I was "no help". He didn't want a real "bug professional" to look at them, because it would cost too much money. I ended up getting my manager, who (thankfully) made the man (and his "pets") leave the building. You could say I was bugging out over the whole thing. Ugh.