I guess you should have checked their business hours before calling, but at the same time she could have been nice and informed you that they are closing.

Well... That's one way of keeping you from cancelling.

The importance of the theory of two number.

I would be pissed!

Report, or get a phoenix wright

I finally learned, don't call customer service within 15 minutes of closing. The same thing happened to me several times. I bet the jerks had a nice laugh.

BT? Lol! And what do you get? "Sorry about that"

Hey guys OP here and FINALLY got an fml published! Phoned them again yesterday at a more appropriate time and they just told me due to high emergency volume to phone tomorrow (as in today). If they don't cancel it today, I will go ape shit as they're still billing me :) thanks everyone!

I’ve had the worst experiences with companies you have to phone up to deal with. I have awful service from my former internet provider and just last week swapping my mobile number. I have started asking for names and the manager if things get dragged out or difficult. It might not be a “cool” thing to do and I’d prefer not to have to but honestly in my experience, quite a lot of the problems I’ve faced can be deal with when speaking to the managers, the regular staff are just encouraged to fob you off. Case in point, last week I was told I would have to jump through several hoops to get my phone number changed and call back, spoke to the manager and had it done within ten minutes. Hope it goes well for you.

If they bill you for days after you've attempted to cancel it simply don't pay the bill.