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ChromoTec Say more :
Hey, OP here. This was my first FML published, and I was surprised that it made it. Now then, seeing as I'm typing this, yes, I did get my new phone. It took about 3 weeks on the phone with them (all of the calls took about 8 hours combined) but I finally got them to ship me a replacement, after I had my mom yell at them for about half an hour. It was pretty crazy, and I'm just lucky they sent me another of the same model, and not a cheaper, crappier phone. Also, I appreciated all of your comments, they were pretty funny. I'll try not to brick my phone again, but seeing as I did the first time, I'm surprised there weren't very many YDIs. Thanks for all of your support, and I hope you guys don't have to publish a lot of FMLs (like I had to).
By Packageception - / Monday 27 August 2018 11:23 / United States - Janesville
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  joeyl1990  |  28

When I had AT&T I had a defective phone and they told me my options were to ship them my phone first and then they would ship me the new one or they could put a $600 hold on my credit card which would allow them to ship the new phone and then they would release the funds after the received the defective phone.

By  wrenthecat  |  12

I dont know what phone co you're using but something's not right here. first of all a replacement phone is usually overnighted and you send your broken phone back.

By  Charlie Given  |  18

Umm did ya call customer service and complain because it's usually sent with the return box, have dealt with several cell company's and they always did that when returning a phone.🤔

By  ChromoTec  |  23

Hey, OP here. This was my first FML published, and I was surprised that it made it. Now then, seeing as I'm typing this, yes, I did get my new phone. It took about 3 weeks on the phone with them (all of the calls took about 8 hours combined) but I finally got them to ship me a replacement, after I had my mom yell at them for about half an hour. It was pretty crazy, and I'm just lucky they sent me another of the same model, and not a cheaper, crappier phone. Also, I appreciated all of your comments, they were pretty funny. I'll try not to brick my phone again, but seeing as I did the first time, I'm surprised there weren't very many YDIs. Thanks for all of your support, and I hope you guys don't have to publish a lot of FMLs (like I had to).

By  bl3ur0z3  |  13

I'm tech support for a phone carrier. You're supposed to be sent a replacement phone, given a time frame to return the defective phone, and charged on your bill if you don't send it back.

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  ChromoTec  |  23

That didn't happen. I'm on Total Wireless, a subsidiary of TracFone, which is a subsidiary of America Movil, Mexico's leading phone network. I don't know if that changes anything, though.

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