I recently graduated from college and moved in this brand new unit / my first apartment, which is in a different state. I figured the rates were just low and the apartment was energy efficient. Come to find out, my bills actually exceeded $100 and $200 some months... I just don't understand how the customer service reps at the utility company, nor the complex--who was paying my actual bill the entire time--did not catch it sooner, especially considering they would be more familiar with how the rates run. But my biggest problem: They taking so long to catch it, drove my bill up. Had I been aware of my actual usage, I could have easily reduced my usage.