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MelMayle tells us more.

MelMayle 0

I recently graduated from college and moved in this brand new unit / my first apartment, which is in a different state. I figured the rates were just low and the apartment was energy efficient. Come to find out, my bills actually exceeded $100 and $200 some months... I just don't understand how the customer service reps at the utility company, nor the complex--who was paying my actual bill the entire time--did not catch it sooner, especially considering they would be more familiar with how the rates run. But my biggest problem: They taking so long to catch it, drove my bill up. Had I been aware of my actual usage, I could have easily reduced my usage.

kittykat798 tells us more.

kittykat798 7

It definitely wasn't their breaks! It was weird because they didn't even ask for my friends numbers or anything, just chatted with them. There was enough room at the table for them to have done that with me there, so it wasn't that. It was almost like I was too intimidating or something! I found it quite funny in a tragic kind of way and that's probably because of the terrible relationship I've just come out of. I really didn't expect so many nice comments, you guys are the best!