Work: Today, at work, a customer came in and ordered a "Butterbeer...

By I hate my job - 08/06/2013 22:20 - United States

Today, at work, a customer came in and ordered a "Butterbeer Frappuccino." When I said we serve no such thing, she yelled at me for "lying" to her, saying she knew about our "secret menu." She ended up complaining to my manager and demanded that he fire me. FML

I agree, your life sucks 56 907

You deserved it 4 305

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Same thing different taste

By Anonymous - 19/04/2018 01:30

Today, at work, a customer ordered a caramel latte with no caramel. I made a regular latte after explaining that’s what it was. He got angry and threw it at me. I got fired for insulting his intelligence. FML

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You deserved it 301

By Anonymous - 10/12/2015 05:29 - Australia - Perth

Today, while working as a barista, a customer asked me for "gluten free milk". When I told her that most milk is gluten free, she flew into a fit of rage and cussed me out for being a "cheeky bitch". My manager then lectured me about not being "patronising" to customers. FML

I agree, your life sucks 22 659

You deserved it 2 709

By Anonymous - 07/04/2014 00:20 - Australia - Spearwood

Today, at the café I work at, I was yelled at by a woman because the drinks and food she ordered were "taking too long". Before I had the chance to get a word in, she stormed out and said she would never come back. I didn't get the chance to inform her that she hadn't ordered yet. FML

I agree, your life sucks 47 963

You deserved it 3 552

By Neanderthals walk among us - 04/08/2013 19:09 - Hungary - Budapest

Today, a customer screamed at me, because her iced coffee tasted exactly like coffee, and she hates coffee. Sadly, this isn't even the most insane person I've had to deal with at this job. FML

I agree, your life sucks 51 568

You deserved it 3 150

By waitress - 12/04/2009 02:07 - United States

Today, I was waitressing when a man sat at my table with soda from somewhere else. Drinks are half the profit for restaurants. There is a strict policy that you have to charge for carry-in drinks. I told him this, he yelled at me so I told him I was doing my job. I got fired, for doing my job. FML

I agree, your life sucks 58 635

You deserved it 4 269

By iskiel - 26/10/2014 05:53 - Australia - Melbourne

Today, I was shopping at my workplace, out of uniform, with my husband. A customer recognised me and wanted me to serve him, but I couldn't since we can be fired for doing so while off-duty. He complained to my manager, who wasted no time publicly bitching me out. FML

I agree, your life sucks 38 260

You deserved it 2 665

Having a normal one

By Barista - 05/07/2009 05:21 - United States

Today, at work, a woman came up to the counter and asked if we made sweet and sour chicken. Before I could answer, she gave me a really long recipe and said, "I expect to see this on the menu next time I come in, or I will complain to the manager about your lousy work ethic." I work at Starbucks. FML

I agree, your life sucks 75 728

You deserved it 4 169

I want what I want

By cydia123 - 10/05/2019 06:00

Today, my boss threatened to fire me. Why? An old lady spent 30 minutes looking at our menu before asking for "cottage pie." After telling her that it wasn't an item on the menu, she spent another 20 minutes deciding. She then asked for several more items we didn't have, then complained to my boss. FML

I agree, your life sucks 2 391

You deserved it 110

Weird questions

By Lola Smith - 03/11/2020 11:02

Today, a customer asked me if we serve spaghetti. She then asked for a manager because I was giving her a weird look, laughing softly when telling her yes, and apparently making her feel stupid. My manager wrote me up. I work at the Old Spaghetti Factory. FML

I agree, your life sucks 1 218

You deserved it 191

I WAS RIGHT!

By goddamn idiot! - 14/06/2022 07:00 - United States

Today, I was sent home for refusing to sign a write up at my restaurant. A customer insisted that she doesn’t drink soda so she’d like a ginger ale. I calmly explained to her that ginger ale is in fact soda. She told management I was being condescending and rude, because she didn’t believe me. FML

I agree, your life sucks 1 496

You deserved it 275

newburton13 26

Sunday 9 June 2013 2:50

I'll take a polyjuice potion and a blueberry muffin.

notjanedoe 27

Sunday 9 June 2013 2:53

You're such a muggle. The secret menu is only visible to wizards and witches.

Comments

Pinkfun69 4

Sunday 9 June 2013 5:13

This so so why so many more people in our society need to be on Valium.;-)

FaygoAndMiracles 18

Sunday 9 June 2013 5:54

Maybe there is a similar restaurant to yours that does have a secret menu? Most restaurants do have secret menus.

Lost_Ghost 8

Sunday 9 June 2013 6:02

Some people.....

cbroady0529 9

Sunday 9 June 2013 6:17

Oh, an addendum to my other comment: Starbucks employees are in no way permitted to blend food into frappuccinos. That's not to say that some *won't* do it for you, but they're breaking health and safety rules by doing so. Just wanted to share that nugget since this (http://www.buzzfeed.com/starbucksfrappuccino/10-frappuccino-hacks-from-the-secret-menu?s=mobile) is something people apparently think is sponsored by Starbucks. It's not...FYI.

CharresBarkrey 15

Sunday 9 June 2013 7:21

How is blending food breaking health and safety rules? In that case, any smoothie place would be shut down. Also, you sound WAY too into your barista job.

mochamari 4

Sunday 9 June 2013 7:29

Unless I'm mistaken, the poster was referring to the rule that states that we are not to add any food products that are not part of our supplies -- nothing brought in by a guest can be blended/added into a drink, because then we can't account for any of the nutritional facts or allergy information, and it could cross-contaminate our surfaces/pitchers/etc.

cbroady0529 9

Sunday 9 June 2013 14:49

*Starbucks* rules. Should have specified. Though it's probably been 2 years since I had the information in front of me, I know for sure they weren't allowed to blend anything. I actually was told to throw a pitcher and lid away after blending a brownie into a frappuccino for a customer. It's because of allergies: egg, wheat, etc. It's such a tiny chance, but that's why the rule exists. I'm not too into my job, I actually haven't worked there in years. But when I did I was in management and still have several friends all over the company. The stupid secret menu crap is just one of the things that grates my nerves.

acerredrum 23

Sunday 9 June 2013 14:58

Cbroady is right. You cannot use anything that a customer brings in to make any sort of dish in any establishment. As unlikely as it is there is a chance that the food could be contaminated by bacteria or even chemicals and then get into someone else's food. In the US at least.

Dame84 6

Sunday 9 June 2013 6:19

Do u work at Starbucks?

cbroady0529 9

Sunday 9 June 2013 6:22

Me or OP?

4funzies 13

Sunday 9 June 2013 6:26

Well, I hope you didn't actually get fired. :)

birdythenightowl 0

Sunday 9 June 2013 6:32

There is a secret menu but not all Starbucks employees know of it and not all Starbucks participate. But I've had a banana cream frap. Yummmm. :P

justme_79 14

Sunday 9 June 2013 6:39

People! We don't have a secret menu!! LET IT GO!!!!!

oinkmoosquid 5

Sunday 9 June 2013 7:00

I have seriously been to at least 30 Starbucks that have that drink....

callie06 6

Sunday 9 June 2013 7:05

I ordered a "butterbeer Frappucino" once, but I brought the recipe with me. (I found it online, of course.) The barista was a huge Harry Potter fan and thought it was awesome. He wanted to give it to me on the house because it was so cool, but he wasn't allowed to.