Work: Today, at work, a customer came in and ordered a "Butterbeer...

By I hate my job - 08/06/2013 22:20 - United States

Today, at work, a customer came in and ordered a "Butterbeer Frappuccino." When I said we serve no such thing, she yelled at me for "lying" to her, saying she knew about our "secret menu." She ended up complaining to my manager and demanded that he fire me. FML

I agree, your life sucks 56 907

You deserved it 4 305

May Day: Lily of the Valley and Misunderstandings
When lilies of the valley bring good luck... or not! Discover the stories behind every little bell! More…

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Same thing different taste

By Anonymous - 19/04/2018 01:30

Today, at work, a customer ordered a caramel latte with no caramel. I made a regular latte after explaining that’s what it was. He got angry and threw it at me. I got fired for insulting his intelligence. FML

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You deserved it 301

By Anonymous - 10/12/2015 05:29 - Australia - Perth

Today, while working as a barista, a customer asked me for "gluten free milk". When I told her that most milk is gluten free, she flew into a fit of rage and cussed me out for being a "cheeky bitch". My manager then lectured me about not being "patronising" to customers. FML

I agree, your life sucks 22 659

You deserved it 2 709

By Anonymous - 07/04/2014 00:20 - Australia - Spearwood

Today, at the café I work at, I was yelled at by a woman because the drinks and food she ordered were "taking too long". Before I had the chance to get a word in, she stormed out and said she would never come back. I didn't get the chance to inform her that she hadn't ordered yet. FML

I agree, your life sucks 47 963

You deserved it 3 552

By Neanderthals walk among us - 04/08/2013 19:09 - Hungary - Budapest

Today, a customer screamed at me, because her iced coffee tasted exactly like coffee, and she hates coffee. Sadly, this isn't even the most insane person I've had to deal with at this job. FML

I agree, your life sucks 51 568

You deserved it 3 150

By waitress - 12/04/2009 02:07 - United States

Today, I was waitressing when a man sat at my table with soda from somewhere else. Drinks are half the profit for restaurants. There is a strict policy that you have to charge for carry-in drinks. I told him this, he yelled at me so I told him I was doing my job. I got fired, for doing my job. FML

I agree, your life sucks 58 635

You deserved it 4 269

By iskiel - 26/10/2014 05:53 - Australia - Melbourne

Today, I was shopping at my workplace, out of uniform, with my husband. A customer recognised me and wanted me to serve him, but I couldn't since we can be fired for doing so while off-duty. He complained to my manager, who wasted no time publicly bitching me out. FML

I agree, your life sucks 38 260

You deserved it 2 665

Having a normal one

By Barista - 05/07/2009 05:21 - United States

Today, at work, a woman came up to the counter and asked if we made sweet and sour chicken. Before I could answer, she gave me a really long recipe and said, "I expect to see this on the menu next time I come in, or I will complain to the manager about your lousy work ethic." I work at Starbucks. FML

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You deserved it 4 169

I want what I want

By cydia123 - 10/05/2019 06:00

Today, my boss threatened to fire me. Why? An old lady spent 30 minutes looking at our menu before asking for "cottage pie." After telling her that it wasn't an item on the menu, she spent another 20 minutes deciding. She then asked for several more items we didn't have, then complained to my boss. FML

I agree, your life sucks 2 391

You deserved it 110

Weird questions

By Lola Smith - 03/11/2020 11:02

Today, a customer asked me if we serve spaghetti. She then asked for a manager because I was giving her a weird look, laughing softly when telling her yes, and apparently making her feel stupid. My manager wrote me up. I work at the Old Spaghetti Factory. FML

I agree, your life sucks 1 218

You deserved it 191

I WAS RIGHT!

By goddamn idiot! - 14/06/2022 07:00 - United States

Today, I was sent home for refusing to sign a write up at my restaurant. A customer insisted that she doesn’t drink soda so she’d like a ginger ale. I calmly explained to her that ginger ale is in fact soda. She told management I was being condescending and rude, because she didn’t believe me. FML

I agree, your life sucks 1 496

You deserved it 275

newburton13 26

Sunday 9 June 2013 2:50

I'll take a polyjuice potion and a blueberry muffin.

notjanedoe 27

Sunday 9 June 2013 2:53

You're such a muggle. The secret menu is only visible to wizards and witches.

Comments

mortem 12

Sunday 9 June 2013 9:50

They should require all to take a license to even talk.

Obey_StudBoii 23

Sunday 9 June 2013 9:57

That sucks.

soylentgreens 8

Sunday 9 June 2013 9:59

How would a secret menue even make sense? Bars and restaurants are businesses and as businesses they aim to earn as much money as possible. So why would they cater things to only a few cutomers? Of course you can order things which aren't on the menue, but that's called having something custom made and there is nothing secret about it.

yellowchik 5

Sunday 9 June 2013 19:15

You've never searched up secret menus have you? They are meant for the more serious customers I guess

tannerr 6

Sunday 9 June 2013 10:02

Actually I get the butter beer frap all the time and the workers always know what I am talking about.

worldclassrager 39

Sunday 9 June 2013 10:06

I hate to say this but that's a special term for butterscotch and Irish creame... But still she took it too far...

karmaliss 18

Sunday 9 June 2013 11:10

Either a Potter fan tricked this customer to get them back for slandering the series...or you met a witch 0.0

bargity 4

Sunday 9 June 2013 11:34

Every Starbucks has the ingredients and ability to make a Butterbeer Frappucino but it is in no way an "official drink" because the secret menu does not exist. To a barista that has not made one before it's a syrup cream frappucino with 3 pumps caramel, 3 pumps toffee nut and caramel drizzle. Just like how a Cotton Candy Frappucino is actually a Raspberry Vanilla Bean Frappucino. You can customize any drink. Don't expect that your barista has memorized every name ever given to any possible combination of flavors Starbucks provides.

Alexis1234567 16

Sunday 9 June 2013 14:27

The secret menu is no real thing, it's just a website that tells you what to put in the drinks at Starbucks. She should have just told you what the ingredients were for the frapichino like it says on the website. What a dumbass.

Capriccio22 13

Sunday 9 June 2013 14:56

You should have just made up a random drink and told her they changed the recipe. God, I hate stupid customers. I don't know how I still have a job. Once a customer came and asked me where the Coles milk was (I work in woolworths) and I told her it was between the no-melt ice-cream and the everlasting gobstoppers. Pretty sure I am going to hell...

Omniprism 14

Sunday 9 June 2013 16:24

I wouldn't worry about it. You did what you were supposed to do and if your manager is a good manager they'd shrug it off too. There's always going to be some crazies when it comes to sales and customer service.