Work: Today, at work, a customer came in and ordered a "Butterbeer...

By I hate my job - 08/06/2013 22:20 - United States

Today, at work, a customer came in and ordered a "Butterbeer Frappuccino." When I said we serve no such thing, she yelled at me for "lying" to her, saying she knew about our "secret menu." She ended up complaining to my manager and demanded that he fire me. FML

I agree, your life sucks 56 907

You deserved it 4 305

Labour Day: Rest or Disaster?
Find out how a day off can turn into a series of hilarious, unexpected events. More…

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Same thing different taste

By Anonymous - 19/04/2018 01:30

Today, at work, a customer ordered a caramel latte with no caramel. I made a regular latte after explaining that’s what it was. He got angry and threw it at me. I got fired for insulting his intelligence. FML

I agree, your life sucks 4 961

You deserved it 301

By Anonymous - 10/12/2015 05:29 - Australia - Perth

Today, while working as a barista, a customer asked me for "gluten free milk". When I told her that most milk is gluten free, she flew into a fit of rage and cussed me out for being a "cheeky bitch". My manager then lectured me about not being "patronising" to customers. FML

I agree, your life sucks 22 659

You deserved it 2 709

By Anonymous - 07/04/2014 00:20 - Australia - Spearwood

Today, at the café I work at, I was yelled at by a woman because the drinks and food she ordered were "taking too long". Before I had the chance to get a word in, she stormed out and said she would never come back. I didn't get the chance to inform her that she hadn't ordered yet. FML

I agree, your life sucks 47 963

You deserved it 3 552

By Neanderthals walk among us - 04/08/2013 19:09 - Hungary - Budapest

Today, a customer screamed at me, because her iced coffee tasted exactly like coffee, and she hates coffee. Sadly, this isn't even the most insane person I've had to deal with at this job. FML

I agree, your life sucks 51 568

You deserved it 3 150

By waitress - 12/04/2009 02:07 - United States

Today, I was waitressing when a man sat at my table with soda from somewhere else. Drinks are half the profit for restaurants. There is a strict policy that you have to charge for carry-in drinks. I told him this, he yelled at me so I told him I was doing my job. I got fired, for doing my job. FML

I agree, your life sucks 58 635

You deserved it 4 269

By iskiel - 26/10/2014 05:53 - Australia - Melbourne

Today, I was shopping at my workplace, out of uniform, with my husband. A customer recognised me and wanted me to serve him, but I couldn't since we can be fired for doing so while off-duty. He complained to my manager, who wasted no time publicly bitching me out. FML

I agree, your life sucks 38 260

You deserved it 2 665

Having a normal one

By Barista - 05/07/2009 05:21 - United States

Today, at work, a woman came up to the counter and asked if we made sweet and sour chicken. Before I could answer, she gave me a really long recipe and said, "I expect to see this on the menu next time I come in, or I will complain to the manager about your lousy work ethic." I work at Starbucks. FML

I agree, your life sucks 75 728

You deserved it 4 169

I want what I want

By cydia123 - 10/05/2019 06:00

Today, my boss threatened to fire me. Why? An old lady spent 30 minutes looking at our menu before asking for "cottage pie." After telling her that it wasn't an item on the menu, she spent another 20 minutes deciding. She then asked for several more items we didn't have, then complained to my boss. FML

I agree, your life sucks 2 391

You deserved it 110

Weird questions

By Lola Smith - 03/11/2020 11:02

Today, a customer asked me if we serve spaghetti. She then asked for a manager because I was giving her a weird look, laughing softly when telling her yes, and apparently making her feel stupid. My manager wrote me up. I work at the Old Spaghetti Factory. FML

I agree, your life sucks 1 218

You deserved it 191

I WAS RIGHT!

By goddamn idiot! - 14/06/2022 07:00 - United States

Today, I was sent home for refusing to sign a write up at my restaurant. A customer insisted that she doesn’t drink soda so she’d like a ginger ale. I calmly explained to her that ginger ale is in fact soda. She told management I was being condescending and rude, because she didn’t believe me. FML

I agree, your life sucks 1 496

You deserved it 275

newburton13 26

Sunday 9 June 2013 2:50

I'll take a polyjuice potion and a blueberry muffin.

notjanedoe 27

Sunday 9 June 2013 2:53

You're such a muggle. The secret menu is only visible to wizards and witches.

Comments

txgirl2013 14

Sunday 9 June 2013 4:25

It's on the secret menu...She didn't know that you had to order everything separately

iperson 11

Sunday 9 June 2013 4:37

Hope you ain get fired yo

Butterflysins 10

Sunday 9 June 2013 4:38

I hate the secret menu, I wish people knew that it was made up by random people and not the corporation.

RP559 5

Sunday 9 June 2013 4:41

Tell that nut-job that that's not on the menu. If you have a manager that believes her, and fires you, clearly it wasn't the smartest move of a manager to fire someone (you) who can get the job done! (I don't want to sound mean or disrespectful of your work/manager in ANY way AT ALL! Sorry if I did.)

eek02 4

Sunday 9 June 2013 4:42

If OP is a Starbucks employee they should be very aware of the secret frap menu the company is pushing right now. Shitty if your manager didn't make you aware :( Just Google it! There's tons of combos!

cbroady0529 9

Sunday 9 June 2013 4:52

Corporate is doing no such thing, dumbass. The "secret menu" is 100% outside anything officially Starbucks. We are always happy to make whatever combo anyone requests, and some baristas make an effort to keep up with the more popular "secret" recipes, but they are in NO way trained on them.

eek02 4

Sunday 9 June 2013 5:18

Easy there champ. I said it sucked that their manager didn't make them aware. Ours did. Get off your high horse and go try to cotton candy frap. Might make you feel a bit better. Until then, calm down.

eek02 4

Sunday 9 June 2013 5:41

Oh, and here you might want to check this link out. Sponsored by Starbucks. http://www.buzzfeed.com/starbucksfrappuccino/10-frappuccino-hacks-from-the-secret-menu?s=mobile learn away you hostile frap fiend!

cbroady0529 9

Sunday 9 June 2013 5:52

1) The cotton candy frappuccino is ******* disgusting. If I want something random it's going to be a frozen Caramel Apple Spice. To make a tall: Apple juice to the second line, one pump caramel and one pump cinnamon dolce, regular pumps cream base and tall scoop of ice. Whipped cream and caramel on top. Try it; it will change your life. 2) Can I assume by the use of "our" that you work at a Starbucks? Who in the HELL told you guys corporate was pushing a secret menu? It's great that your manager made you aware so you wouldn't be confused, but I promise, corporate didn't ask him/her to.

eek02 4

Sunday 9 June 2013 6:00

Dude, again, really admire the frap passion, but you need to chill out. Visit this Starbuck's sponsored link: http://www.buzzfeed.com/starbucksfrappuccino/10-frappuccino-hacks-from-the-secret-menu?s=mobile it was something that was coming up a lot in the location I work at, and our manager made us aware of it. Time to walk away from this one though - thanks for the entertainment!

cbroady0529 9

Sunday 9 June 2013 6:09

Wow. I was giving you the benefit of the doubt that you were mislead, not stupid. No more! What on earth makes you think that idiotic list you directed me to was sponsored by Starbucks?? What, because "Starbucks Frappuccino" was under it as a partner? The dumb, it hurts.

mochamari 4

Sunday 9 June 2013 7:08

I would like to point out that your "official" link states: "Here are 10 off-the-menu combinations and HOW TO ORDER THEM." Even if this were an official push by Starbucks (which it isn't, it's just informing guests of some popular customization tactics), anyone using it as a guide should be literate enough to get that you order it as instructed.

alex540150 9

Sunday 9 June 2013 4:43

There is actually a "secret menu," in a way, but you have to order certain frappes with certain syrups, not order the name and expect the barista to know every combo! :)

chanellgymnast 17

Sunday 9 June 2013 4:57

Even if there was a "secret menu," I was told that if I wanted to order off of it that I had to basically tell the barista what was in the drink and not just tell them the name... Some "secret menu" -_-

cbroady0529 9

Sunday 9 June 2013 5:04

Please please PLEASE, for the love of all that is sane, take my word on this: any secret menu found online is NOT in ANY WAY sponsored by Starbucks. The baristas are not trained on it, and though many are aware these "secret" recipes exist, they only remember a) the ones they like and b) the really popular ones. It's simple, IF YOU THINK A DRINK ON THE "SECRET MENU" SOUNDS GOOD, WRITE IT DOWN!!! Customers are perfectly welcome to customize their drinks in nearly any fashion, just be aware that your neighborhood barista probably has not memorized dozens of random drinks that are requested maybe once every 3 months. It's ridiculous to expect them to.