Today, I answered a call at work from a very irate gentleman. After being shouted and sworn at profusely, I ended the call in a slightly less than civil manner. Turns out that guy is one of our company's biggest clients. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML
Today, I called a jerk of a client who has anger issues. As he started yelling and losing his temper, I began recording the call. The phone exclaimed : "This call is now being recorded." He hung up. FML
Today, my boss was angry at me because I had filed a complaint about him refusing to change our phone service to something more reliable. Later, a customer called him and said I had hung up on him. I got fired. I didn't hang up on the customer, the phone service just dropped the call. FML
Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML
Today, at work, I spent half an hour on the phone with a customer. At the end of the conversation, as he was putting down the phone, I heard him say 'God, he was a miserable git'. I'm a 28 year old woman. FML
Today, my boss threw me out of her office during a conference call for daring to correct her. The client fired the company because she subsequently got all the information on the call wrong, and plainly had no idea what was going on. From all the screaming, this is now all my fault. FML
Today, at work, a customer asked for my number. When I declined, he made a huge scene, shouting and scaring other customers. He tipped me seven cents. FML
Today, I had to call a customer. I usually try to avoid calling customers because I have a very prominent speech impediment. Well, it turns out the customer I called also has a speech impediment and thought I was mocking her. She hung up on me and filed a formal complaint with my company. FML
Today, at work, I took a call from an angry customer. After listening to his problem and fully explaining how we could fix it, he called me a stupid girl and said I need more training as I obviously know nothing about my job. I'm the company training coordinator. FML
Today, my boss sent me to a meeting with a client I've never met to do some damage control and renegotiate his contract. For two hours, he alternated between threatening to sue us, and making vulgar comments about raping me in his office. FML
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Top comments
Peacelove0404 26
Have fun job-hunting OP.
figmoomoo 5
Whenever you're at work, you should always be polite or make it a habit to not be rude.
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Comments (147)
RavenCheyenneC 12
Some people deserved to be told off, but there's always a different time and place for that! Hope you didn't loose your job!
catherinek 9
If you had elaborated on your "slightly less than civil manner" maybe you wouldn't have deserved it. But because you didn't YDI learn how to talk to your CUSTOMERS
dead_insects 18
i work at a call center and dealing with rude, stupid, selfish pricks is all in a day's work. i deal with yelling, cursing, personal attacks, dipshits, being talked over, disrespected, etc. its horrible but i knew it was par for the course when i took the job. if it was pleasant, they wouldn't pay me to do it. and never, never, never underestimate the simple beauty of the mute button. the wonderous, wonderful mute button....
mandiebrown91 4
i understand completely. ive had to answer phones at my job before. people are horrible over the phone but most of them wouldnt dare say that shit face to face lol
dead_insects 18
of course not! the anonymity of the phone gives these creeps balls they would never have face to face!
vbmg152 19
Hope you like your new job!
stacey_92 12
I work with the public on a daily basis and i have had them scream, yell, swear etc at me and i swallow my pride and bite my tongue, never be less than civil with the customers at all costs!
lonelyharts86 8
Rule number one of customer service: you need to bend over and take it because without the customers there is no work. YDI 100%.
onorexveritas 24
that doesn't give him the right to treat you badly
Hizodge 4
Unfortunately, sometimes telling jerk customers that they are jerks isn't always an option. Hopefully your client sees the flaw in how he handled the situation, and doesn't focus on your reaction. Best of luck to you.
olpally 33
What a douche nozzle... Sometimes the most frequent customers/clients are the biggest assholes just because they do so much business with you. There's no sense of entitlement for him acting like a jag off to you, I'd be irate if a regular customer/client did that shit to me. Glad you stood up for yourself, too bad it was against an important asshole such as himself. :/
muffinkitty 15
Lol douche nozzle XD That's a new one!
Axel5238 29
Hopefully this work out for the OP, but it's part of the business. I can't count how many times I've had to answer the phone at my old job and the person was definitely rude. You just gotta be calm and deal with it as best as possible.