Today, I answered a call at work from a very irate gentleman. After being shouted and sworn at profusely, I ended the call in a slightly less than civil manner. Turns out that guy is one of our company's biggest clients. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML
Today, I called a jerk of a client who has anger issues. As he started yelling and losing his temper, I began recording the call. The phone exclaimed : "This call is now being recorded." He hung up. FML
Today, my boss was angry at me because I had filed a complaint about him refusing to change our phone service to something more reliable. Later, a customer called him and said I had hung up on him. I got fired. I didn't hang up on the customer, the phone service just dropped the call. FML
Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML
Today, at work, I spent half an hour on the phone with a customer. At the end of the conversation, as he was putting down the phone, I heard him say 'God, he was a miserable git'. I'm a 28 year old woman. FML
Today, my boss threw me out of her office during a conference call for daring to correct her. The client fired the company because she subsequently got all the information on the call wrong, and plainly had no idea what was going on. From all the screaming, this is now all my fault. FML
Today, at work, a customer asked for my number. When I declined, he made a huge scene, shouting and scaring other customers. He tipped me seven cents. FML
Today, I had to call a customer. I usually try to avoid calling customers because I have a very prominent speech impediment. Well, it turns out the customer I called also has a speech impediment and thought I was mocking her. She hung up on me and filed a formal complaint with my company. FML
Today, at work, I took a call from an angry customer. After listening to his problem and fully explaining how we could fix it, he called me a stupid girl and said I need more training as I obviously know nothing about my job. I'm the company training coordinator. FML
Today, my boss sent me to a meeting with a client I've never met to do some damage control and renegotiate his contract. For two hours, he alternated between threatening to sue us, and making vulgar comments about raping me in his office. FML
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Top comments
Peacelove0404 26
Have fun job-hunting OP.
figmoomoo 5
Whenever you're at work, you should always be polite or make it a habit to not be rude.
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Comments (147)
Kruiser 16
Well you know what they say: 'The customer's always right!'
Namenlos_fml 20
Right or not, it still doesn't give customers the right to displace their own inadequacies and problems by taking it out on retail employees.
CharresBarkrey 16
85 - Why do you assume it was the client's inadequacies? It could very well have been a screw up on the company's side, not necessarily OP, but in general.
MissMess 12
Notice it's only ever customers who use that phrase! I've never heard a colleague ever say that. Because its simply not true. And just because you spend a lot of money with a company does not give you the right to verbally abuse staff. The company I work for backs it's staff and the rule is you hang up if you want to.
perdix 31
To save your job, you're going to have to learn the skill of apologizing when you are right. On the plus side, that will help you in marriage ;)
Zebediabolical 45
I think this is the single most insightful comment I have ever seen on FML!
MuseFan1991 14
you can only thumb up a comment once...
Not_Impressed13 9
I still have not figured out why the business attitude of The Customer Is Always Right became a free pass for people to be assholes...
ComoEsJuan 24
It's simple, people suck..
CorruptAngel920 18
It's a simple value of money. The boss/owner wants money, and to get money the customer has to be treated special. Hence, they're "always right"
nightbirdblue 27
But doesn't the employee in customer service want money too? I thought that was why they had a job.
StoryOfTheYear 15
I found it ironic that you still called the guy a "gentleman".
ViviMage 40
He's from the UK. Might be their variation.
nikolkaw 9
Just say it was an accident.
ajeppsen 25
He can't just say it was an accident. That's like flipping a client off and saying it was an accident, they won't listen to that bullshit. Although I feel bad for the OP I think he should've handled the conversation in a more professional matter. I also feel the.caller shouldn't have been such a dick.
jmac1811 9
no matter who he is, it doesn't make rudeness acceptable. totally understand op
ScenicSubterfuge 39
This is why I will never work in any kind of telemarketing or anything. One slip up to the wrong customer and there goes your job!
nikkibee50 10
well no matter what you do for a living, it will involve some sort of "customer service". even if you own your own business, you still have to be polite and courteous if you want to continue to make money. word of mouth is everything, and if customers complain too much about poor customer service, you may not make money for long.
lo_and_behold 11
Rule number one in customer service: The customer is always right, even if they're wrong...
Xotoolyxo 16
If he is so important why is he acting to unprofessional ?
NoDontKillMe 19
Maybe he thought he could get away with it.
AprillSunshinee 4
Exactly. He shouldnt be important if he's talking like that.
rg350dx 29
Dad fight! Dad fight! Dad fight!