Today, I answered a call at work from a very irate gentleman. After being shouted and sworn at profusely, I ended the call in a slightly less than civil manner. Turns out that guy is one of our company's biggest clients. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML
Today, I called a jerk of a client who has anger issues. As he started yelling and losing his temper, I began recording the call. The phone exclaimed : "This call is now being recorded." He hung up. FML
Today, my boss was angry at me because I had filed a complaint about him refusing to change our phone service to something more reliable. Later, a customer called him and said I had hung up on him. I got fired. I didn't hang up on the customer, the phone service just dropped the call. FML
Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML
Today, at work, I spent half an hour on the phone with a customer. At the end of the conversation, as he was putting down the phone, I heard him say 'God, he was a miserable git'. I'm a 28 year old woman. FML
Today, my boss threw me out of her office during a conference call for daring to correct her. The client fired the company because she subsequently got all the information on the call wrong, and plainly had no idea what was going on. From all the screaming, this is now all my fault. FML
Today, at work, a customer asked for my number. When I declined, he made a huge scene, shouting and scaring other customers. He tipped me seven cents. FML
Today, I had to call a customer. I usually try to avoid calling customers because I have a very prominent speech impediment. Well, it turns out the customer I called also has a speech impediment and thought I was mocking her. She hung up on me and filed a formal complaint with my company. FML
Today, at work, I took a call from an angry customer. After listening to his problem and fully explaining how we could fix it, he called me a stupid girl and said I need more training as I obviously know nothing about my job. I'm the company training coordinator. FML
Today, my boss sent me to a meeting with a client I've never met to do some damage control and renegotiate his contract. For two hours, he alternated between threatening to sue us, and making vulgar comments about raping me in his office. FML
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Top comments
Peacelove0404 26
Have fun job-hunting OP.
figmoomoo 5
Whenever you're at work, you should always be polite or make it a habit to not be rude.
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Comments (147)
TheIchiban 11
It really isn't your fault since you weren't aware of who it was. No one should feel obligated to stay on the line with an asshole anyway. Who wouldn't want to hang up on that asshat?
iwadasn 33
This is why you should always be polite to all your customers. You never know who the really important ones are.
lowshadows 21
you are so fired.
LetItFlow57 7
Be patient next time, OP. While you go on being civil and nice, the assholes will be getting theirs.
rattusrattus 19
I'm of the inclination that the guy on the end of the phone deserved it. I don't care that he's their 'biggest client' or anything, you do not get to be a colossal douchebag to anyone without personal provocation. And yes, I know this isn't how the world works. THE WORLD WE LIVE IN IS ******* AWFUL AND NEEDS TO CHANGE.
SoultheWolf 19
It doesn't matter how rude a customer is, it is your job to stay calm and nice.
theboy13 13
Welcome to customer service
nitemare0 17
Nobody has a right to verbally abuse anybody in that manner, give 2 warnings then hang up. But don't return the abuse
Wizzlbang 10
Seriously, what's with all the 'YDIs'? You want OP to just sit there and be insulted and yelled at on the phone by someone they don't even know? Seriously the phrase/idea 'the costumer is always right' has created several generations of the most entitled assholes the world has ever seen. OP, you don't deserve it. No one deserves that.
EvilUndead 9
"You want OP to just sit there and be insulted and yelled at on the phone by someone they don't even know?" Yes. It is his job. He willingly took it. Nobody forced him to do that at a gunpoint. The dude is sitting on the phone. Which means he's a secretary, technical support, or someone else hired specifically to deal with clients. If he's unable to deal with his job, he should find another one. Slip-up like that can easily get him fired or result in a bad work record, which, depending on your country, may reduce your chances of finding decent job in the future.
OverFlash 15
He merely answered a call. For all we know, he could be someone in a retail outlet or a restaurant, who shouldn't have to deal with anyone being bitchy. Don't see why the customer had a right to act like that, anyway. What happened to people being reasonable?
EvilUndead 9
84, "Don't see why the customer had a right to act like that, anyway." It is called "Freedom of Expression". "What happened to people being reasonable?" People aren't robots and can't be reasonable all the time. Sometimes things pile up and you get angry, and different people have varying degree of control of their emotions. Besides, different people have different ideas of "reasonable". Moral of the story - if you can't deal with angry customers, don't pick up the phone. Let's somebody more experienced handle the situation.
BobbieH 19
OP doesn't deserve to be abused like that. But that's no excuse for their lack of professionalism. I'd fire OP depending on the severity of the digression. Even if this was the smallest of clients, it makes no difference. My employees are required to act professional and show proper decorum. OP deserves what comes from their behavior.
EvilUndead 9
130, yep, that's correct. *IN theory* client *shouldn't* behave like an ass, but shit happens sometimes and in this situation whoever deals with the client should know how to handle angry people that paid you money. If you handle that situation well, client will be (in theory) satisfied and will use your service again, or maybe tell good things to his/her friends. If you handle situation badly, you might lose the client, get bad publicity and, in extreme cases, a lawsuit.
myFMLname 8
How slight are we talkin here?
lonelyman36 12
That's why you should never lose your temper when dealing with the public or customers.