Work: Today, I answered a call at work from a very irate gentleman....

By hatemyjob - 23/04/2013 18:25 - United Kingdom - Colchester

Today, I answered a call at work from a very irate gentleman. After being shouted and sworn at profusely, I ended the call in a slightly less than civil manner. Turns out that guy is one of our company's biggest clients. FML

I agree, your life sucks 31 078

You deserved it 43 672

May Day: Lily of the Valley and Misunderstandings
When lilies of the valley bring good luck... or not! Discover the stories behind every little bell! More…

Previous FML Next FML

Same thing different taste

We all hate cold callers

By Adrian - 03/02/2022 14:01

Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML

I agree, your life sucks 831

You deserved it 148

Trouble brewing

By Anonymous - 05/01/2024 15:00 - Algeria

Today, I called a jerk of a client who has anger issues. As he started yelling and losing his temper, I began recording the call. The phone exclaimed : "This call is now being recorded." He hung up. FML

I agree, your life sucks 421

You deserved it 165

By ShayanFCB - 20/10/2009 19:35 - United States

Today, my boss was angry at me because I had filed a complaint about him refusing to change our phone service to something more reliable. Later, a customer called him and said I had hung up on him. I got fired. I didn't hang up on the customer, the phone service just dropped the call. FML

I agree, your life sucks 42 043

You deserved it 2 733

Make up your mind

By choke on a dick, sir - 01/11/2013 22:47 - United States - Portland

Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML

I agree, your life sucks 41 725

You deserved it 7 679

By tgpgs - 19/01/2011 14:55

Today, at work, I spent half an hour on the phone with a customer. At the end of the conversation, as he was putting down the phone, I heard him say 'God, he was a miserable git'. I'm a 28 year old woman. FML

I agree, your life sucks 25 141

You deserved it 3 979

By Anonymous - 30/06/2016 20:42 - United States - Milwaukee

Today, my boss threw me out of her office during a conference call for daring to correct her. The client fired the company because she subsequently got all the information on the call wrong, and plainly had no idea what was going on. From all the screaming, this is now all my fault. FML

I agree, your life sucks 13 018

You deserved it 902

By Anonymous - 17/03/2018 05:00

Today, while working at my dead-end call centre job that couldn't get any worse, I answered a call from a customer who was having loud sex. I still needed to sound professional and tell her when a product was released. FML

I agree, your life sucks 4 690

You deserved it 421

By scribbler8 - 14/10/2011 09:35 - Canada

Today, at work, a customer asked for my number. When I declined, he made a huge scene, shouting and scaring other customers. He tipped me seven cents. FML

I agree, your life sucks 27 435

You deserved it 2 582

By Jen - 20/10/2016 16:32

Today, I had to call a customer. I usually try to avoid calling customers because I have a very prominent speech impediment. Well, it turns out the customer I called also has a speech impediment and thought I was mocking her. She hung up on me and filed a formal complaint with my company. FML

I agree, your life sucks 11 794

You deserved it 623

By IGiveUp - 07/10/2018 13:30

Today, at work, I took a call from an angry customer. After listening to his problem and fully explaining how we could fix it, he called me a stupid girl and said I need more training as I obviously know nothing about my job. I'm the company training coordinator. FML

I agree, your life sucks 2 993

You deserved it 209

Peacelove0404 26

Tuesday 23 April 2013 23:28

Have fun job-hunting OP.

figmoomoo 5

Tuesday 23 April 2013 23:29

Whenever you're at work, you should always be polite or make it a habit to not be rude.

Comments

Zebediabolical 39

Wednesday 24 April 2013 0:06

The best thing you can do is be patient and calm. If they continue, transfer them to your supervisor. Getting rude back just gives them ammunition to have you reprimanded and/or fired.

Dracoboxer357 35

Wednesday 24 April 2013 0:17

31- Translation: Don't feed the trolls. ;)

jmcr 27

Wednesday 24 April 2013 0:08

At any job youre going to run into customers who are going to be rude to you that does not give you the right to be rude to them no matter how annoying they are

lilledun 11

Wednesday 24 April 2013 0:09

In today's society, it's more like "My dad is richer than yours!"

WelcomeToAndale 13

Wednesday 24 April 2013 0:13

Whatever happens, he's clearly in the wrong. You didn't deserve that abuse, and he clearly deserved the less-than-civil end to the call. If the company fires you over that, they need to get their priorities in check - they should care about their employees rather than some rude idiot.

CharresBarkrey 15

Wednesday 24 April 2013 4:40

Without their clients, they wouldn't be in business. They can find new employees. You got your priorities a little backwards there.

ileenefudge 29

Wednesday 24 April 2013 4:59

They care more about the clients because like #86 said, clients bring in the $ and business. An employee can be easily replaced but a client cannot. It's ****** up but it's how businesses do it.

Sekkaichi 12

Wednesday 24 April 2013 0:15

Don't worry OP, we understand that those types of jobs are very frustrating. Especially when a client on the phone has temper issues. There are times you can't take it anymore and become 'unprofessional' during your job.

Dracoboxer357 35

Wednesday 24 April 2013 0:16

34- I'm a rough neck, I prefer "My mom can shit-kick your dad." ;P

trskln 1

Wednesday 24 April 2013 0:17

Too bad....even if he's the company's BIGGEST client, he would still need to treat others nicely....

Tim2415 16

Wednesday 24 April 2013 0:30

Maybe it'll blow over like it never happened...

Enslaved 36

Wednesday 24 April 2013 0:35

That doesn't mean you need to just stand there and get abused. But you must control your urge to be completely nasty back. "I'm sorry, Sir, but if you continue to yell and curse at me, I'll have to hang up and end this call. Now how can I help you?"