Work: Today, I answered a call at work from a very irate gentleman....

By hatemyjob - 23/04/2013 18:25 - United Kingdom - Colchester

Today, I answered a call at work from a very irate gentleman. After being shouted and sworn at profusely, I ended the call in a slightly less than civil manner. Turns out that guy is one of our company's biggest clients. FML

I agree, your life sucks 31 078

You deserved it 43 672

Labour Day: Rest or Disaster?
Find out how a day off can turn into a series of hilarious, unexpected events. More…

Previous FML Next FML

Same thing different taste

We all hate cold callers

By Adrian - 03/02/2022 14:01

Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML

I agree, your life sucks 831

You deserved it 148

Trouble brewing

By Anonymous - 05/01/2024 15:00 - Algeria

Today, I called a jerk of a client who has anger issues. As he started yelling and losing his temper, I began recording the call. The phone exclaimed : "This call is now being recorded." He hung up. FML

I agree, your life sucks 421

You deserved it 165

By ShayanFCB - 20/10/2009 19:35 - United States

Today, my boss was angry at me because I had filed a complaint about him refusing to change our phone service to something more reliable. Later, a customer called him and said I had hung up on him. I got fired. I didn't hang up on the customer, the phone service just dropped the call. FML

I agree, your life sucks 42 043

You deserved it 2 733

Make up your mind

By choke on a dick, sir - 01/11/2013 22:47 - United States - Portland

Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML

I agree, your life sucks 41 725

You deserved it 7 679

By tgpgs - 19/01/2011 14:55

Today, at work, I spent half an hour on the phone with a customer. At the end of the conversation, as he was putting down the phone, I heard him say 'God, he was a miserable git'. I'm a 28 year old woman. FML

I agree, your life sucks 25 141

You deserved it 3 979

By Anonymous - 30/06/2016 20:42 - United States - Milwaukee

Today, my boss threw me out of her office during a conference call for daring to correct her. The client fired the company because she subsequently got all the information on the call wrong, and plainly had no idea what was going on. From all the screaming, this is now all my fault. FML

I agree, your life sucks 13 018

You deserved it 902

By Anonymous - 17/03/2018 05:00

Today, while working at my dead-end call centre job that couldn't get any worse, I answered a call from a customer who was having loud sex. I still needed to sound professional and tell her when a product was released. FML

I agree, your life sucks 4 690

You deserved it 421

By scribbler8 - 14/10/2011 09:35 - Canada

Today, at work, a customer asked for my number. When I declined, he made a huge scene, shouting and scaring other customers. He tipped me seven cents. FML

I agree, your life sucks 27 435

You deserved it 2 582

By Jen - 20/10/2016 16:32

Today, I had to call a customer. I usually try to avoid calling customers because I have a very prominent speech impediment. Well, it turns out the customer I called also has a speech impediment and thought I was mocking her. She hung up on me and filed a formal complaint with my company. FML

I agree, your life sucks 11 794

You deserved it 623

By IGiveUp - 07/10/2018 13:30

Today, at work, I took a call from an angry customer. After listening to his problem and fully explaining how we could fix it, he called me a stupid girl and said I need more training as I obviously know nothing about my job. I'm the company training coordinator. FML

I agree, your life sucks 2 993

You deserved it 209

Peacelove0404 26

Tuesday 23 April 2013 23:28

Have fun job-hunting OP.

figmoomoo 5

Tuesday 23 April 2013 23:29

Whenever you're at work, you should always be polite or make it a habit to not be rude.

Comments

Malaki929 3

Thursday 25 April 2013 4:06

Work at a call center. You get no sympathy until then

chinagirl3343 8

Thursday 25 April 2013 5:00

Ydi. If I can take a screaming at as I am walking out the door to get married then so can you! You are paid to provide customer service get over yourself.

IsRaeliPrinCess 8

Thursday 25 April 2013 10:21

Its sad to say that because he brings in the money he can get away with treating people like shit, so if your boss find out you can get fired... it sucks but that is the world we live in.

tehdarkness 21

Friday 26 April 2013 21:41

This customer service bs is getting out of control. You are human and shouldn't have to put up with that just because your corporation wants the business.

weeks7 1

Saturday 27 April 2013 17:45

Here here. As a customer service guy myself, if I get harasses I ask them to stop, if they don't I tell them to call back once they have calmed down and hang up on them. At my old job had to do that face to face with people, that was fun... Security and the police are your best friends at that point.

sohigh10 34

Friday 27 December 2013 14:35

Wow.. And these are the people that call YDI when someone doesn't stand up for them self. Hypocrites.

ThongWarrior 17

Tuesday 11 November 2014 18:25

"slightly less"

anon385 23

Monday 26 October 2015 8:47

Its not OP's fault so whats up with all the YDI's? Srsly, don't matter if it's a big client, just because they're the clients and you're the worker it doesn't give them the right to cuss and yess at you

Grizz8831 14

Friday 20 September 2019 11:41

if they swear at you I am pretty sure you can politely end the call... there is a point that it becomes verbal assault/ abuse. thus even if you can't press charges due to not knowing the person you can end the call or send them to a manager. customer service is ALL about dealing with assholes, and people will say ydi for losing your cool... so just be polite end the call or send them to a supervisor to deal with.