Work: Today, I had to call a customer. I usually try to avoid calling...

By Jen - 20/10/2016 16:32

Today, I had to call a customer. I usually try to avoid calling customers because I have a very prominent speech impediment. Well, it turns out the customer I called also has a speech impediment and thought I was mocking her. She hung up on me and filed a formal complaint with my company. FML

I agree, your life sucks 11 794

You deserved it 622

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Same thing different taste

By Anonymous - 25/07/2012 01:37 - United States - Solon Springs

Today, a customer punched me in the face for repeating their order back to them because they thought I was making fun of their speech impediment. I have the same speech impediment. FML

I agree, your life sucks 40 435

You deserved it 2 263

By people suck - 28/03/2015 04:16 - United States - Oakland

Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML

I agree, your life sucks 32 375

You deserved it 2 513

By ShayanFCB - 20/10/2009 19:35 - United States

Today, my boss was angry at me because I had filed a complaint about him refusing to change our phone service to something more reliable. Later, a customer called him and said I had hung up on him. I got fired. I didn't hang up on the customer, the phone service just dropped the call. FML

I agree, your life sucks 42 042

You deserved it 2 732

By oopsie - 24/05/2009 14:50 - Canada

Today, I got a phone call from a number I didn't recognize. It was a man with a speech impediment, and I began imitating him. He was the manager of a store I applied at. He wanted to arrange an interview. FML

I agree, your life sucks 16 061

You deserved it 245 455

By suspended - 09/08/2014 00:16 - Australia

Today, while I was working customer support, a lady hung up on me mid-sentence, and I trailed off, saying, "…aaannnddd you hung up on me like a bitch." Turned out she was still on the line and had just accidentally hit mute. FML

I agree, your life sucks 26 627

You deserved it 41 234

Unrelatable

By Marea90h - 09/12/2020 20:01

Today, a client hung up on me after calling me "Miss Proper" because I spoke too "clearly" for her. FML

I agree, your life sucks 900

You deserved it 64

Customer relationships

By UnemployedGirl - 02/07/2021 19:59

Today, I assisted a customer at work. She was asking me all sorts of stupid questions and acting like an entitled, spoiled brat. When she left, since I had a mask on, I meant to mouth, "Stupid bitch" but I blurted it out loud. Everyone heard. I was fired. FML

I agree, your life sucks 311

You deserved it 1 548

By Rmglrsm - 23/06/2016 02:21

Today, at work, I was helping someone who really sounded like she had a Boston accent. So, I asked her where she was from. She has never been out of state. Turns out she has a speech impediment. FML

I agree, your life sucks 12 964

You deserved it 1 784

By hatemyjob - 23/04/2013 18:25 - United Kingdom - Colchester

Today, I answered a call at work from a very irate gentleman. After being shouted and sworn at profusely, I ended the call in a slightly less than civil manner. Turns out that guy is one of our company's biggest clients. FML

I agree, your life sucks 31 078

You deserved it 43 672

Gotcha!

By Anonymous - 08/05/2014 03:57 - United States - State College

Today, while at work as a telemarketer, I called a customer on his home phone. Once I was connected, an automated voice said, "To speak with a customer, please press 1." Confused, I pressed one. I then heard loud laughter followed by, "Oh my god! What a dumbass!" before they hung up. FML

I agree, your life sucks 42 294

You deserved it 23 120

babyblueyes 27

Friday 21 October 2016 12:54

Well I'm sure if it goes any further your company will know that your speech impediment is real and that you weren't mocking the customer. Hope everything works out!

Ladisa 28

Friday 21 October 2016 12:51

Well, that thucks.

Comments

Ladisa 28

Friday 21 October 2016 12:51

Well, that thucks.

briedabro 32

Thursday 27 October 2016 22:59

I laughed so hard at that.

babyblueyes 27

Friday 21 October 2016 12:54

Well I'm sure if it goes any further your company will know that your speech impediment is real and that you weren't mocking the customer. Hope everything works out!

Bassam24 21

Friday 21 October 2016 12:58

what are the odds. explain to your manager the situation and hopefully you won't get fired

BestOrginalName 22

Friday 21 October 2016 13:44

There's another FML that is almost identical to this one. Wuutt.

RichardPencil 30

Friday 21 October 2016 14:14

No problem, your management already knows you genuinely have the speech impediment. You should worry that those pricks are going to get their jollies mocking you and the customer!

NostalgiaFreak9 41

Friday 21 October 2016 18:17

It seems to go both ways with speech impediments, either you're afraid of somebody making fun of you, or you're afraid that somebody else who also happens to have a speech impediment is gonna think you're making fun of them. Other than that, I think she should've tried to get the full story before hanging up and filing a complaint.

tmj25789 23

Saturday 22 October 2016 1:29

If I was that customer, I would have asked her if she was mocking me before just jumping to conclusions. Hopefully the boss understands after OP explains.

chewsef 17

Friday 21 October 2016 19:30

Not sure why someone would click YDI on this, it's not something you do/did willingly.

Dilexar 26

Saturday 22 October 2016 4:18

apparently, as of right now, 257 people disagree :/

naimejeary 16

Friday 21 October 2016 19:32

You think she would have some empathy and understanding for the situation considering she has a speech impediment herself...sorry OP!

DravensTheName 16

Saturday 22 October 2016 5:02

Well she clearly didn't know that OP had a speech impediment. So it kinda makes since why she wouldn't show compassion/understanding, ya know?

ColdCreasent 17

Saturday 22 October 2016 16:23

This is what's wrong with people these days. Everyone automatically assumes everyone else is making fun of them or something instead of giving the benefit of a doubt and asking.