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Well I'm sure if it goes any further your company will know that your speech impediment is real and that you weren't mocking the customer. Hope everything works out!

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Well I'm sure if it goes any further your company will know that your speech impediment is real and that you weren't mocking the customer. Hope everything works out!

No problem, your management already knows you genuinely have the speech impediment. You should worry that those pricks are going to get their jollies mocking you and the customer!

It seems to go both ways with speech impediments, either you're afraid of somebody making fun of you, or you're afraid that somebody else who also happens to have a speech impediment is gonna think you're making fun of them. Other than that, I think she should've tried to get the full story before hanging up and filing a complaint.

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If I was that customer, I would have asked her if she was mocking me before just jumping to conclusions. Hopefully the boss understands after OP explains.

You think she would have some empathy and understanding for the situation considering she has a speech impediment herself...sorry OP!

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Well she clearly didn't know that OP had a speech impediment. So it kinda makes since why she wouldn't show compassion/understanding, ya know?

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This is what's wrong with people these days. Everyone automatically assumes everyone else is making fun of them or something instead of giving the benefit of a doubt and asking.

hopefully you are close with the mangers and they will know it real also you have it stated on paper so you will be fine

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