hmm

Oh gosh, OP; while not exactly, I know the feels of dealing with irate customers :/ sometimes they just wake up in a bad mood- hard as it is, just gotta smile and nod sometimes.

sdfgsdfgdfg

That sucks >.

Screw him. Big clients should be respectful too.

Something tells me that this was a test...

it would be funny if you made you take classes on how to answer the phone

Hopefully for you, your lack of professionalism won't cost you your job. Even if this was the smallest of clients, its your duty to be professional. Even when the person on the other end of the phone isn't. As a business owner I train my employees how I expect them to handle calls like this one. I will terminate an employee if they don't maintain a standard of professionalism. If my employees get an irate call and are being mistreated, they know I will handle it in an appropriate manner. I don't allow my employees to be abused by a client but I also won't tolerate my people mishandling a situation like this.

If you hated your job, why didn't you f*cking quitted it earlier???

"Slightly less"... Somehow I don't think that's the case.