Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, at work, I was trying to repeat an order back to this guy, when his drunk girlfriend started to interrupt me. Whenever I would open my mouth, she would say "Blah blah blah." Literally. Eventually, I gave up. I got his order wrong, and got yelled at by my manager for not repeating his order. FML
Today, I had to call a customer. I usually try to avoid calling customers because I have a very prominent speech impediment. Well, it turns out the customer I called also has a speech impediment and thought I was mocking her. She hung up on me and filed a formal complaint with my company. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, a customer punched me in the face for repeating their order back to them because they thought I was making fun of their speech impediment. I have the same speech impediment. FML
Today, I assisted a customer at work. She was asking me all sorts of stupid questions and acting like an entitled, spoiled brat. When she left, since I had a mask on, I meant to mouth, "Stupid bitch" but I blurted it out loud. Everyone heard. I was fired. FML
Today, I told a customer at the drive-thru I couldn't hear him as he had his music blaring too loud. The customer then drove to the window and verbally abused me for listening to my iPod at work. My "iPod" is the headset we use to take orders at the drive-thru. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, at the café I work at, I was yelled at by a woman because the drinks and food she ordered were "taking too long". Before I had the chance to get a word in, she stormed out and said she would never come back. I didn't get the chance to inform her that she hadn't ordered yet. FML
Today, I got yelled, screamed, and cursed at by a customer until I was reduced to tears. This was all because I double-checked to make sure she wanted large fries. FML
Today, I was verbally harassed by a customer because I wouldn’t give her special treatment after her meal was incorrect. I offered her a refund and a coupon for a free meal, which she refused before calling me a stupid kid who wouldn’t do anything to help her. FML
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Top comments
brand125 17
at my work i wanna put up a "this isnt a library, speak up!" sign, for this reason..
snowflaky 22
Next time, repeat the order back to the customer to make sure you heard right. If they get frustrated with you then, at least you can tell your management you were still trying to get the right order.
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Comments (60)
brand125 17
at my work i wanna put up a "this isnt a library, speak up!" sign, for this reason..
Roskosity 22
I'd love to do that, but somehow I doubt they'll let me. Starbucks is ridiculous with all their rules and standards. But oh well. At least because of this you know it's super sanitary.
aaron_alonso 13
Should have told her you were hearing impaired
gichikku 14
Then I bet she would have yelled at her to get a hearing aid if she works with customers. You can't win with people.
missambitious 21
I'm severely hard of hearing and wear hearing aids. When this happened to me at my job last summer I had a few people say that they shouldn't let a 'deaf retard' work there. Some people are just going to be rude assholes no matter what, regardless of where you work.
lexa1love 16
That is so inhuman. Such a shame this is the world we live in.
fantasyworld 39
I'm hard of hearing and people still won't speak up when I ask.
maddieex 14
I guess you got served.
hunterluv1 20
Major props to those working with these kinds of customers. Hopefully you were able to get her order out and not deal with her anymore.
All_time_Loserr 10
sorry op . some people are just stupid
ma12r 22
I know the pain OP. It's happened to me too on a few occasions
alanamarieg 18
Unfortunately, the customer is always right. Still doesn't excuse her behavior but I'm sure you handled it with grace. Sorry OP
Attacksloth 33
That's what a lot of retail policy will have you believe, and in many respects if that is company policy, you need to abide by it. There's no point in stating "the customer is always right" though. You go home at the end of the day, and you know in your heart that the customer was a dick. Repeating "the customer is always right" ritualises it and empowers rude people to use it as a valid excuse for their rudeness. The customer is often wrong.
emeraldisle 30
The customer is NOT always right
RAH94 17
I struggle to hear sometimes, I know that feeling.
csi_fml 19
So I'm assuming you also get yelled at by your boos?
buttcramp 21
I get yelled at by MY boos ALL the time.
poopnpoop 19
That sucks, but I like turtles?