Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, a customer asked a question I couldn’t answer. I asked if she would wait while I consulted someone else, but she spat in my face and stormed off. My manager saw, wrote me up for refusing to help, and gave the woman a gift card for her troubles. FML
Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML
Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, my boss bitched me out on the sales floor for a good 10 minutes, because I wasn't "smiling the right way" for our customers. FML
Today, I assisted my first customer at my first job as a Target cashier. When I rang up this lady's items and gave her the total, not only did she hiss at me and spit in my face, but she also dragged my manager over and demanded that he fire me. He did. FML
Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML
Today, I was waiting in line while a lady paid for her shopping, when her credit card got declined. She started ranting and insulting everyone and kept insisting: "I'm not poor!" By the time the lady had finally stormed off, I had spittle on my face, and the cashier was almost in tears. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML
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Top comments
Crofty92 17
Retail: basically the middle man to take everyone's abuse.
lil_miss_simran 15
People can be so rude
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Comments (83)
Crofty92 17
Retail: basically the middle man to take everyone's abuse.
Klib360 5
I never had any problems working retail. Although, I'm 6'4" 220 pounds...
Roskosity 22
I've never had problems either. They're too afraid to complain.
drewflav 17
19 - I wish I was taller then. Being 5'9" certainly does not help when I cannot intimidate anyone merely by my height. And yes, I am intimidated by anyone 6' and taller and won't complain to them.
OochenSnoochen 15
They should have a national abuse the customers day. I wouldn't mind seeing some of these pricks get what they deserve.
drivingmissdaisy 13
Well if you always look like you do I'm your profile picture I'd be too scared also!xD
Marley_000 14
#41 that's the best idea I've ever heard. Think about it. 1 day where employees can talk back to customers and not get fired for it. I will sign that petition.
kayteakay 26
Any customer service job is enough to make you wish for death.
lil_miss_simran 15
People can be so rude
noobsatin 19
some people take "the customer is always right" way to serious.
OBTrice 15
Your boss and that customer are total douche bags, I would look for a new job.
Crofty92 17
Spit late for that now.
lolhailsatan 23
That is yuck as ****, sorry op
jojimugo 20
Now that's an expression you don't see often "yuck as ****"
badluckalex 23
Your english is "yuck as ****."
MrsReed 14
For some reason "yuck as ****" seriously made me giggle like a little kid. I'm now determined to use it in as many situations as possible! Hubby: "The cat just puked on your shoes... Me: "Ewww that is so yuck as ****!"
Aliakatherin 19
Then you respond and 'accidentally' get some back on her. Whoops...
yzzami 17
Maybe your smile looked condescending *gets thrown out of boardroom meeting window*
PresidentNorth 16
Well the last straw happened when the customer spit on you. Go on and drop kick that customer and your boss for being dicks.
hotbutthurttoast 13
Explain to your boss I am sure he will understand, retail sucks :(
EphMi 5
this sounds like a case of "its not what you say but how you say it."
B1GK3N 8
I also work in retail and quite often have to refuse sale of alcohol to those without ID. The worst I've had is a customer screaming at me for it and throwing the basket and the cans of beer at me, I got a written warning for processing customer refusals incorrectly and leaving my till mid service to go wash my face off and sort myself out! Retail is a bitch, particularly customer service roles, but despite all of the crap that you get everyday, I found that if I can just improve one person's day then it's makes it worthwhile!
Brandi_Faith 34
13, What a great outlook and attitude! I commend you on it. If only more people looked at their job and their life as a way of bringing others up and encouraging them then the world would be a match happier life.
Brandi_Faith 34
*much happier place
justtheotherguy 12
Never worth it.. In the end its the corporates who take away all the money, fame & credits. Go get a life dear before time runs out, life is too short too take all this crap.. soon you will realize you are in your 70's and still working in that same position.
B1GK3N 8
59, surely it's that mindset that keeps us in a society where 'it's not worth it' to put a smile on people's faces? Happiness is by far the most essential part to life, how you get it is down to you. For me it's making those around me cheer up and smile, to me that makes it well 'worth it'! :)