Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, at work, I was trying to repeat an order back to this guy, when his drunk girlfriend started to interrupt me. Whenever I would open my mouth, she would say "Blah blah blah." Literally. Eventually, I gave up. I got his order wrong, and got yelled at by my manager for not repeating his order. FML
Today, I had to call a customer. I usually try to avoid calling customers because I have a very prominent speech impediment. Well, it turns out the customer I called also has a speech impediment and thought I was mocking her. She hung up on me and filed a formal complaint with my company. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, a customer punched me in the face for repeating their order back to them because they thought I was making fun of their speech impediment. I have the same speech impediment. FML
Today, I assisted a customer at work. She was asking me all sorts of stupid questions and acting like an entitled, spoiled brat. When she left, since I had a mask on, I meant to mouth, "Stupid bitch" but I blurted it out loud. Everyone heard. I was fired. FML
Today, I told a customer at the drive-thru I couldn't hear him as he had his music blaring too loud. The customer then drove to the window and verbally abused me for listening to my iPod at work. My "iPod" is the headset we use to take orders at the drive-thru. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, at the café I work at, I was yelled at by a woman because the drinks and food she ordered were "taking too long". Before I had the chance to get a word in, she stormed out and said she would never come back. I didn't get the chance to inform her that she hadn't ordered yet. FML
Today, I got yelled, screamed, and cursed at by a customer until I was reduced to tears. This was all because I double-checked to make sure she wanted large fries. FML
Today, I was verbally harassed by a customer because I wouldn’t give her special treatment after her meal was incorrect. I offered her a refund and a coupon for a free meal, which she refused before calling me a stupid kid who wouldn’t do anything to help her. FML
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Top comments
brand125 17
at my work i wanna put up a "this isnt a library, speak up!" sign, for this reason..
snowflaky 22
Next time, repeat the order back to the customer to make sure you heard right. If they get frustrated with you then, at least you can tell your management you were still trying to get the right order.
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Comments (60)
michiganfool32 9
This literally happened to me today.
classicsparkles 17
Sounds like literally any cashier position at a restaurant, so yeah, possibly.
ChopSuey444 20
Literally any public service job can have this problem. I work at a bakery and I get this a LOT. "I want a *mumble mumble* cookie" . . . "I'm sorry ma'am did you say peanut butter?" *completely ignores me, so I put peanut butter in the bag* "OMG I SAID CHOCOLATE CHIP WTF IS WRONG WITH YOU."
BlackFire4890 16
and that's why I moved from my jobs counter and into the kitchen far far away from the customers
ADBurns 22
Yeah OP. I hear you. (No pun intended). At least you tried so feel better for that. I find it heard to hear in certain situations and I feel stupid sometimes asking again and again BUT, it's the right thing to do. Feel good about yourself.
rinamei 12
Customer service at its best haha
intritz 6
This is why I hate working on Drive Thru! There's some customers you want to box around the ears some days
idontknow8 8
*mumbles through order at bk drive thru* can i get a shake and some larges with pickles and a shake with pickles. and the pickles. and the pickles!
carissaball 23
Sorry to hear OP :( im sure if you explained to your boss you could figure everything out!
baseball27LD 16
I work at Walmart, and there are a lot of rude customers all the time
r1r1h2 11
I work at Walmart too, sometimes I'm surprised at how rude customers can be with zero reason. Just walk right up to the register and start screaming demands.