Today, I got yelled, screamed, and cursed at by a customer until I was reduced to tears. This was all because I double-checked to make sure she wanted large fries. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, when making a delivery for the restaurant I work for, a customer shoved and yelled at me because she didn't get any fries with her order. She didn't order any, which isn't unusual, considering we're a Chinese takeaway and don't even sell them. FML
Today, my mom was "that" customer at the local drive-thru. She slipped into attention whore mode and bitched the guy out for not giving us extra fries. He said she didn't ask for any, which was true. Instead of apologizing, she swore at him and floored the gas, sending our drinks spilling all over me. FML
Today, I found a curly hair in my fries at a restaurant. It was disgusting, so I screamed at my waiter. To my surprise, they kicked me out of the restaurant for, "making a scene". They wouldn’t even replace my fries. When did the customer stop being right? FML
Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML
Today, while working at McDonald's, a woman returned to the drive thru because her fries weren't hot enough. She was so angry about coming back that she threw her cold fries at me through the window and told me to "choke on them." FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, a customer yelled at me because I wouldn’t sell her a boneless chicken bucket with extra fries, beans, coleslaw and Pepsi. I work at Subway. FML
Today, a drive-thru customer ordered a deal that includes fries and a drink with the sandwich. When I gave it to her, she screamed at me because she "didn't order fries." When I brought up that the deal includes them, she told me I should have "figured it out," called me a "fugly fat slob," and sped off. FML
Today, I was verbally harassed by a customer because I wouldn’t give her special treatment after her meal was incorrect. I offered her a refund and a coupon for a free meal, which she refused before calling me a stupid kid who wouldn’t do anything to help her. FML
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Top comments
Airplane7721 7
fast food is the worst when it comes to customers
CallMeWindSock 24
Give her a small fries and see how mad she gets then
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Comments (114)
Airplane7721 7
fast food is the worst when it comes to customers
octinate 17
Don't they know that fast food workers are people too
MattM95 16
#13 some angry customers just don't care. I guess they just prefer to just take out their anger on random people.
BBeffedmylife 28
So is over the phone customer service. People act even more psycho when they are alone and in the comfort of their own home. I've had people threaten to kill me and my family numerous times for little to no reason!
Jak0p 25
You really like the word "just", don't you?
mt631 18
# 21 I work in a call center too, I know your pain. Some customers are psycho.
incoherentrmblr 22
I guess she was close to going Super Saiyan on your ass...
DarksideDoll 31
Not just fast food, it's any business in customer service..be it retail, food, IT, etc. Some people just come at you, already in a terrible mood, looking for a fight. Misguided anger..gotta love it.
BSnapZ 21
I've been in customer service (retail) for four years and counting. This job has made me come to the conclusion that the majority of people are actually completely stupid and/or assholes.
granCanyon 12
I do not understand why anyone would agree to let others treat him like shit. I'd rather have no job and live on the street than listen to some assholes with anger issues. Does honor mean nothing nowadays? Our ancestors have fought to the death and you can't even deal with one customer? Because of people like OP customers think they are the gods. You always talk to the customers in a language they can understand.
1jordan1 11
Okay you contradicted yourself at least 3 times. None of what that comment said made sense.
kbecks87 16
People need to do crazy things like eat and pay rent or support families. You have to do what you have to do. Retail/customer service sucks (because most people suck) but you have to pay your bills somehow.
kingdomgirl94 29
I used to work at Home Depot and our debit/ credit machine automatically asked at the end if the customer would like an emailed receipt (because we got so many contractors and stuff in who didn't want to deal with paper) and I got yelled at all the time by customers because they didn't want an emailed receipt. Of course, logically, instead of pressing no, they'd start yelling at me saying how that was so stupid and how they'd better get a paper receipt and how technology is ruining everything- on and on when hitting a button would have sent them on their way. People just like to have someone they can yell at.
Kougeru 12
Fast Food is also the worst when it comes to service. This is why customers are rude...we're tired of bad service.
HeyItsCamilo 17
people are so sensitive these days
ashtic 20
Comment probably sounded better in your head man. That was a fail.
emily_duke5633 9
I feel your pain! I got yelled at because of someone else's mess up!
orbit 22
Same! Customers have blamed me for things that happened on my day off.
sayyestothedress 24
One time a customer threw their burger at me 'cause the wanted ketchup instead of mustard, I was the cashier
mageepaigeee44 15
I picked up the phone at work once and said "thanks for calling how can I help you?" And the customer told me I had an ugly voice and mocked me until I hung up. People just have to bring others down to make themselves feel better.
twofade 12
#25 can you make that into an fml I would like to know more
orbit 22
Sorry #shfifty shfive, I don't think it would be fml worthy, but thanks for taking interest.
cristy91 33
I picked up the phone and told the person "Hello, thank you for calling XYZ how may I help you?" and they called me a bunch of things because apparently that's how Hispanics answer the phone.
Sandsh8rk 36
This is terrible to hear...I hope you got management to sort that asshole out.
xlord 27
Sadly that would mean getting management for every third customer.
sunnyray812 42
And proven on FML, the customer is ALWAYS right.
schwaka 17
Sadly managers these days don't have the intestinal fortitude to do that. They let people abuse "the customer is always right".
pl0xs3rver 45
I'm sure management took the customer's side, unfortunately.
CallMeWindSock 24
Give her a small fries and see how mad she gets then
feloxi 4
I once saw someone do that, lets just say it didnt go well :| .
Zomg_Okay 27
31 - Story time?
feloxi 4
I was at mcd, middle of the night and nowhere else was open and everyone was sleepy as hell, and then while waiting for my mcchicken this obese woman barely gets passes the door. She askes for 2 big mac meals and 2 extra fries. The dude taking the order thought she wanted small extra fries, not large and when she found out of her way out, she ran in and threw a tantrum and also threw fries all over the place.
lifesneutral2002 6
you should've told her to go fill her fatness at a different fast food restaurant if she's going to be like that. Hope you feel better though!
laden_swallow09 35
Only works if you're the GM, which I seriously doubt is the case, here. And even then, if it's not a franchise…
jayeterror775 18
I think that the workers do have the right to refuse service. I'm not 100% sure though. I only take warehouse jobs because people are Assholes.
Helldemon 32
They generally do, she should have been in no trouble if she refused service to that customer.
mageepaigeee44 15
"Fill her fatness"...
VengeanceChicken 12
It could be possible that she thought you were asking her that because she thought that you thought that she was fat. Sorry for the atrocious wording, but that's the only explanation I could come up with.
Drake_The_Dragon 23
How could you? A person making sure they got someones order down right..... What is the world coming to?
Liamj774 36
Checking with the customer? OP you should know better.
CanyonRose 16
she could have thought you were calling her fat or judging her order. Fyl op sorry
cartedor 18
reminds me of eminem's video, spit in the onion rings wahaha