Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, at work, I was trying to repeat an order back to this guy, when his drunk girlfriend started to interrupt me. Whenever I would open my mouth, she would say "Blah blah blah." Literally. Eventually, I gave up. I got his order wrong, and got yelled at by my manager for not repeating his order. FML
Today, I had to call a customer. I usually try to avoid calling customers because I have a very prominent speech impediment. Well, it turns out the customer I called also has a speech impediment and thought I was mocking her. She hung up on me and filed a formal complaint with my company. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, a customer punched me in the face for repeating their order back to them because they thought I was making fun of their speech impediment. I have the same speech impediment. FML
Today, I assisted a customer at work. She was asking me all sorts of stupid questions and acting like an entitled, spoiled brat. When she left, since I had a mask on, I meant to mouth, "Stupid bitch" but I blurted it out loud. Everyone heard. I was fired. FML
Today, I told a customer at the drive-thru I couldn't hear him as he had his music blaring too loud. The customer then drove to the window and verbally abused me for listening to my iPod at work. My "iPod" is the headset we use to take orders at the drive-thru. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, at the café I work at, I was yelled at by a woman because the drinks and food she ordered were "taking too long". Before I had the chance to get a word in, she stormed out and said she would never come back. I didn't get the chance to inform her that she hadn't ordered yet. FML
Today, I got yelled, screamed, and cursed at by a customer until I was reduced to tears. This was all because I double-checked to make sure she wanted large fries. FML
Today, I was verbally harassed by a customer because I wouldn’t give her special treatment after her meal was incorrect. I offered her a refund and a coupon for a free meal, which she refused before calling me a stupid kid who wouldn’t do anything to help her. FML
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Top comments
brand125 17
at my work i wanna put up a "this isnt a library, speak up!" sign, for this reason..
snowflaky 22
Next time, repeat the order back to the customer to make sure you heard right. If they get frustrated with you then, at least you can tell your management you were still trying to get the right order.
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Comments (60)
snowflaky 22
Next time, repeat the order back to the customer to make sure you heard right. If they get frustrated with you then, at least you can tell your management you were still trying to get the right order.
Saraj07 18
Stores need to do a way with the "customer is always right" mentality and make the customers take some responsibility. instead of letting them think they can act like entitled brats just because they're customers.
alanamarieg 18
That will never happen. Businesses are in business to make money and with the "customer is always right" policy they tend to keep their customers, earning them more money.
AninOnin 24
Perhaps, but the business will lose good employees, have to hire subpar ones, and then customers will get irritated with the employees who don't give a shit and take it up with management, who can't do anything. There are actually a lot of examples comparing companies with "the customer is always right" mentality against companies with a mentality that puts their employees first. Companies that treat their employees better have better customer satisfaction, because the employees feel secure in their job, are happier, and genuinely wish to help customers. Just look at the difference between Walmart and Target.
haynesbrand93 6
that gives u a perfect opportunity to yell at her about her poor speaking skills
shortswimmer17 28
I feel you :(. I work at a deli in a grocery store, the number of people that only point and don't even open their mouths are crazy and super rude
Markovski 18
Let it go, you're going to have to deal with people like that or worse all the time.
feven 32
She was testing you
hoosiergirl94 31
Then just say huh a lot
Gillett 23
No maam, that is what you ordered. Next please!
burninsnow 23
That just shows how ignorant she is, hopefully your boss understands.
healthcarechick 9
Working with the general public in any way sucks!!!!! Ppl are rude and are always going to be!!!!!!!