Today, a customer gave me hell because a high-spec game he bought wouldn't run on his ancient Windows XP PC. I ended up having to profusely apologize and refund him. Whoever coined the phrase "the customer is always right" should probably be shot, run over by a bus, then shot a few more times. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, a customer spent ages bitching me out, because he refused to believe he needed to upgrade his computer, which still runs Windows 98, in order to install a modern game for his grandson. He ended up calling my manager and trying to get me fired for scamming him. FML
Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML
Today, a customer got angry with me, because store policy says we can't accept returns of unsealed video games unless there's actual damage to the disc. The guy got enraged and started yelling about how I'm a "useless fuckwhistle". I almost got written up for laughing so hard at the insult. FML
Today, I was chewed out by a lady who claimed the laptop she bought wouldn't turn on, and that she wanted a refund. She yelled and shoved the laptop at me, not even listening when I told her I didn't even work at that store. FML
Today, my manager cussed me out for being unable to keep a customer happy. That "customer" was a senile old twit who had wandered away from his carer, thought our shop was his living room, and demanded to know who replaced all his furniture. FML
Today, a customer told me that there was no way he was paying for his shopping. He then walked off. As it turns out, the customer IS always right. FML
Today, I told a customer that we don't do refunds. He responded by throwing his wallet at my face and accusing me of stealing it. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, I got yelled at by a customer for saving them money. FML
Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML
Feel like sharing it with the other FML users?
Thanks, your FML was submitted, and will appear in the moderation queue soon!
Top comments
hfslkp47012759 28
UGH, WHY won't Call of Duty work on my ATARI GOD CUSTOMER SERVICE IS USELESS
lexiieeex3 32
I once had to give a customer a refund on an item I apparently "didn't put in the bag" when working in retail. I saw her take it out of the shopping bag on her way out the door.
Add a comment · Reply to
You must be logged in to be able to post comments!
Comments (124)
Warmonger_Smurf 29
Had a customer look at the then new Baja Blast Mountain Dew, and ask for a large Banjo Blast Mountain Dew.
protoskore 27
For me, games have been the cause for most upgrades, ever since MYST came out in the 90s and my pc wouldn't run it because it had only one MB of RAM and the game required 4 MB.
Kristoffer 35
Truth.
Alexandria79 22
We had a all computer game sales is final at my electronics store. we would give them a lesson on looking at game specs. sorry you had to go through that. signs posted reminding customers to check the specs and sales are final will end that debate.
rickAUS 22
Consumer law in Australia is great since change of mind doesn't entitle you to refunds which means if people buy games/movies and discover they can't use it the store isn't required to refund. Most stores won't take them back anyways due to piracy, especially games where serials may have been used but the physical copy returned: makes them a brick for the next person.
False_Stupidity 42
So I'm guessing that fallout 4 isn't going to run on my old 100Mhz 486 PC?... Damnit! I demand a refund!
Kristoffer 35
Yeah my hex-core Athlon FX doesn't meet the recommended specs, though it's above minimum. 6x3.8ghz
tranced_ 45
He should've read the minimum specs required info of that game first before buying! caveat emptor!
scrollingthru 10
Tell him his dinosaur's warranty is expired and he should trade it up for an upgrade before it turns on him and he loses all his saved data.
millie14225 31
The customer is always right, unless the customer is an asshole!
millie14225 31
I have always said that everyone should be forced to work a customer service job for a minimum of 1 year. Can you imagine how much nicer the world would be, if that was the case.? People don't seem to understand that we have a lot of options to help them out, but if you"attack" me, I will not go out of my way to help you!
SkylineFTW97 25
Makes sense as a means of instilling compassion into the spoiled masses. Only problem is that for those like me who already have a passionate distaste of the human race, it won't do much good.
Schmavid64 13
I can definitely agree to that #23. I used to work in retail and didn't mind helping someone with a genuine problem. But once their attitude got out of hand or they started yelling in the hopes of getting something then I'd be as unhelpful as possible while still within the law.
junjunbun 28
So witcher 3 isn't supposed to work on windows 95? God damn it, my plans are ruined now :/
rycubed 24
I don't think his name is Rasputin.