Today, a customer gave me hell because a high-spec game he bought wouldn't run on his ancient Windows XP PC. I ended up having to profusely apologize and refund him. Whoever coined the phrase "the customer is always right" should probably be shot, run over by a bus, then shot a few more times. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, a customer spent ages bitching me out, because he refused to believe he needed to upgrade his computer, which still runs Windows 98, in order to install a modern game for his grandson. He ended up calling my manager and trying to get me fired for scamming him. FML
Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML
Today, a customer got angry with me, because store policy says we can't accept returns of unsealed video games unless there's actual damage to the disc. The guy got enraged and started yelling about how I'm a "useless fuckwhistle". I almost got written up for laughing so hard at the insult. FML
Today, I was chewed out by a lady who claimed the laptop she bought wouldn't turn on, and that she wanted a refund. She yelled and shoved the laptop at me, not even listening when I told her I didn't even work at that store. FML
Today, my manager cussed me out for being unable to keep a customer happy. That "customer" was a senile old twit who had wandered away from his carer, thought our shop was his living room, and demanded to know who replaced all his furniture. FML
Today, a customer told me that there was no way he was paying for his shopping. He then walked off. As it turns out, the customer IS always right. FML
Today, I told a customer that we don't do refunds. He responded by throwing his wallet at my face and accusing me of stealing it. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, I got yelled at by a customer for saving them money. FML
Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML
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Top comments
hfslkp47012759 28
UGH, WHY won't Call of Duty work on my ATARI GOD CUSTOMER SERVICE IS USELESS
lexiieeex3 32
I once had to give a customer a refund on an item I apparently "didn't put in the bag" when working in retail. I saw her take it out of the shopping bag on her way out the door.
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Comments (124)
becca9985 34
Don't most PC games come with a disclaimer on the back that tells the buyer exactly what operating system the game is compatible with? And, yes, I totally agree with your stance on the coinage of "customer is always right." Anyone who has worked in customer service or retail has at least one story under their belt of where the customer most certainly is not right.
shadypalmtree 20
Harry Selfridge