Today, I was taking an order for a patron at the casino. The policy is to "pay first." After explaining this to him, he still refused to pay. After years of being polite, I finally cracked and said, "You are making this really f-ing difficult". This particular patron was our CEO's son. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, I'm working in hospitality. I was serving a customer when another customer came up to cash in from the pokies. I told them I'd be there in a minute, and they said OK. By the time I got to them, they were complaining to my boss. Guess whose side was taken? FML
Today, a customer told me that there was no way he was paying for his shopping. He then walked off. As it turns out, the customer IS always right. FML
Today, a customer came into McDonalds and placed his order. He insisted on putting each coin on the counter rather than handing them straight to me, because he doesn't like touching "poor people". FML
Today, I was taking a table's order. After I finished, the guy told me, "Just FYI, I'm not a tipper." Trying to lighten up the situation, I replied, "It's amazing how many people forget I handle their food." He complained to the manager that I'd threatened him. FML
Today, I was taking out a customer's groceries when he offered me a $5 tip. I told him I couldn't accept, since it's against store policy, but thanked him anyway. He called me an asshole just as my boss was walking to his car, who then yelled at me for it. FML
Today, a customer was rude to me, and I was rude back. He then asked for my manager, and I told him I was the store manager. He then identified himself as the corporate owner. FML
Today, as a restaurant manager, I had a large party of difficult guests. They sat in their private room they'd reserved for three-and-a-half hours, then caused a huge scene when it was time to pay. One guy even ran at me like he was going to hit me. FML
Today, I got into a heated argument at a restaurant with a guy I am seeing because he refused to let me pay for the bill and I thought it was sexist. When he finally agreed, I gave the waiter my card, only to have him return a minute later telling me it was declined. FML
Today, at the restaurant I work at, my own mom refused to give a tip and complained to my boss. FML
Today, I was doing takeout orders at the restaurant I work at. I spent a long while putting together this guy's $135.00 order. When he finally got there to pick it up, I told him to fill out the credit card slip. I looked at it after he left. He gave me a 40 cent tip. FML
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Top comments
kaybessxo 16
Man that sucks. But the spoiled little **** had no reason to be rude. If he was the CEOs son he would've already known the policy. He was trying to get on your nerves for sure! Sorry OP. :(
HanBroman 20
I think "I can't serve you then" would have sufficed
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Comments (79)
kaybessxo 16
Man that sucks. But the spoiled little **** had no reason to be rude. If he was the CEOs son he would've already known the policy. He was trying to get on your nerves for sure! Sorry OP. :(
atav 17
He probably knew the policy and was just trying to get a feel of the customer service at the casino.
doodlecloud 27
Nah, he probably knew the policy but thought he could get away with it an anyway/have fun messing with people because he's the CEO's son.
TideRider 3
Maybe it was a test.
NaN101 27
YDI, being plain rude is never a good policy.
1dvs_bstd 41
ionno... OP said what i would have. I'd set security on him. It's his daddy's casino and he should know the policy. I hate spoilt arrogant brats!
kbecks87 16
I feel like you've never worked retail.
meggieeeee92 27
Have you never worked in customer service? We always have to be nice and polite to customers even if they are extremely rude and impolite to us or else our job is on the line. I've had some serious assholes I've had to deal with.
kairi1994 6
"the customer is always right" unfortunately you have to abide by that rule.
kingdomgirl94 29
"The customer is usually wrong but smile anyways" is the policy where I work.
Phoenix_fml 13
"the customer comes first" is our policy. they may be wrong but you should be helping them the best you can.
Enkeria 30
I don't think you understand policies. I've been rude to customers that have been rude to me. The kid got what he deserved.
NaN101 27
As a matter of fact, I did. No matter how rude the customer is, you ought to remain polite and professional. Obviously, the OP failed to do so, thus it is a clear YDI - although, looking at all the downvotes, people do not seem to see it that way.
shay_serendipity 29
I honestly disagree. While being rude isn't always the best option, I would have cracked too. The guy was being plain stubborn and obnoxious and he had no right to be, especially since OP was actually trying to stay considerate. The customer was at fault here.
just16letters 15
That is true but there's only so much one can take before the urge to slap a bitch takes over
baseballbv 17
Ouch. You should've just mentioned you can't serve him or get a manager.
HanBroman 20
I think "I can't serve you then" would have sufficed
AnOriginalName 19
Some people can't even understand that part. I had someone approach me at the library information desk at work today, and he demanded several times that I fix his computer, as if sitting behind the information kiosk to tell people the library hours magically gives me the training to diagnose and fix computer issues. Turns out, that magical power exists only behind the computer help desk, which I had to explain to him several times before he finally got the hint.
thevelociraptor 31
YDI all the way. No matter how difficult the costumer is being he/she is always #1. I hope you end up keeping your job though, because everyone breaks once in a while. It was just bad luck for it to happen with the ceo's son.
Sebastian2022 22
If he's the CEOs son he should have money.
thevelociraptor 31
Okay, but some people just enjoy being difficult.
Aquila_Umbrae 26
He is saying the the wealthy little anus-tart shouldn't have caused so much distress over paying up front. While I agree that the way business works these days is that the customer is always right, I dream of a world where there is more pressure on customers to actually be right rather than acting like entitled little preschoolers who get whatever they want.
thevelociraptor 31
Well said.
tayymeds 23
If you can't take it, don't do it.
Sassie8810 9
I'm thinking OP probably needs to do it for boring things like food and bills.
MrConcise 35
It's always the important ones that do as they please. Remember that in future jobs. Oh, who an I kidding. With that guy's connections, you'll never work in that town again.
itwasthedognotme 14
Never work in that town again? Slightly dramatic. He was the CEO's son, not the President.
kbecks87 16
We live in a world where everyone thinks they're important.
isuckwithnames 22
Op forgot that everyone is a special flower who must get their way and never be told that they aren't perfect
deedeedeniel 17
Wow. That really helps.
MrConcise 35
Guess the joke bombed. And a CEO's son could basically run a small town.
GirlGamer12345 22
You should know that you shouldn't curse at customers. It's just common sense..
laden_swallow09 35
Common sense goes out the window when you finally crack after years of forcing a straight face with stupid, rude, obnoxious, entitled customers.
Anata_fml 10
YDI .. You should have had shoot him or beat him down at least .. XD
audreyfml1994 15
That's a tad extreme.
relaxeazy 24
Should have just walked away OP